To make an appointment, please use the online booking request form or telephone our receptionist on 01939 232864.

It is our policy for each patient to see one dentist on a continuing basis. However, if this is not possible for any reason suitable alternative arrangements will be made for you to see someone within the practice.

Appointments

	Your appointments are reserved for you and we do not double book. We always try to see patients at the appointed time. If you are kept waiting there is normally a good reason. Please be patient.
	If you have to cancel an appointment we require, whenever possible, 24 hours notice. This enables us to make alternative arrangements - perhaps to see someone in pain. We appreciate that events beyond your control can happen. If you are unable to attend your appointment, please give ample notice so that your time can be offered to another patient.
	Patients who habitually break, cancel or arrive late for appointments risk being refused further appointments.
	An administration fee may be charged for missed appointments or those cancelled with less than 24 hours notice. We will do our best to fill late cancellation spaces to avoid charging this fee.
	A deposit may be required for appointments of 1 hour or longer to cover our running costs in the event of a late cancellation or missed appointment.

Disabled Access

Our premises and surgeries are easily accesible for wheelchair users.

Confidentiality

Strict confidentiality of patient records and information is maintained at all times. Patient records will not be passed onto any third parties without the patients’ express permission. If you would like a copy of our practice confidentiality policy, please contact our reception staff on 01939 232864 or email wem@spadental.co.uk.

Veronica Glazebrook
Wems Receptionist