Thank you for the fabulous service I received

15th August 2012 | Posted by: Helen Hewison

Marc before Treatment

Dear All !

I would just like to thank all of the staff at SpaDental Wem for the fabulous service I have received.

I have had several implants fitted which were carried out and dealt with in such a pleasant and understanding manner. The co-ordination, the detailed explanations and the clinical care I have received are probably amongst the very best I have experienced and I thank you immensely for that.

Great customer service is, to me, a true sign of excellence and especially when something does not go quite right. Unfortunately, with me, things did not go quite go to plan! However, this is when the excellent customer service at SpaDental Wem  really kicked in. I called SpaDental to explain my problems and it was like ‘SpaDental Rescue action stations’!

A happy smiling Marc!

Gemma has seen me at every strange day/hour there is! For example, on a Sunday, at 8pm at night, etc. It seems to me that the only concern was (and is) my wellbeing. What has particularly struck me so much at SpaDental Wem, is that all of the staff have the same attitude. Whomever I have spoken to (or have dealt with) has made an obtrusive and rather unpleasant process quite manageable.

So I would like to say to Gemma, Helen and the whole team at SpaDental Wem,  a VERY BIG THANK YOU!

Yours sincerely,

MARC 







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