Each month, dental practices with an NHS contract return patient feedback to the NHS using a standard questionnaire.
Patients state whether or not they would recommend the surgery to their family and friends.
As we know, a recommendation is the best sort of reference! So that the administration team at SpaDental could gather patient feedback more efficiently, we ran a trial with the Plymouth and Whitchurch practices.
We sent patients who came to the surgery in December an email with online access to the Friends and Family Form.
The trial has been extremely successful!
Our response rate has increased dramatically. Thank you to everyone who took the time to reply.
We appreciate your interest and your support.
In fact, your comments have us glowing with pride! Here’s a sample of just ten reviews:
- I have experienced considerate and honest advice and guidance in my dental health care. Very supportive when things are difficult. Overall a very pleasant service from all staff from customer service to health and hygiene staff.
- I’m currently having Invisalign treatment, thanks to advice from my dentist. The staff have been extremely helpful and knowledgeable from the start. I’m halfway through my course of treatment and the difference is amazing already. I’ve smiled more in the last few months than I have in years. I’m just so much more confident to show my teeth now. My children also attend SpaDental and have received fabulous treatment from the dentists they have seen. They are always and have always been put at ease by the staff here.
- Staff are unfailingly polite, friendly- and sympathetic. Treatments are explained clearly and questions answered fully.
- I receive excellent information and advice and can then be involved in the decision making about my dental needs and care. Administrative staff, dental nurses, and dental staff are all polite, personable and reassuring. I have complete confidence that my dental needs will always be fully met.
- I joined Spa Dental a couple of years ago and what a difference to my previous surgery! The whole experience is much more personalised. I am talked through every decision and I am made to feel valued. I appreciate the SMS appointment reminders.
- Always had careful and considered treatments and have had a range of dental problems covered.
- All staff really friendly and good at their job.
- Have used you for years and have always been satisfied with the staff and treatment/care provided.
- A gentle efficient dentist – good efficient reception- service delivered on time.
- I attended for my most recent checkup with my two children (10 & 7). We didn’t have to wait long which helped with the children’s apprehension. We went in the surgery and the procedures were explained to the children in a manner that made them relax and before we knew it we had finished. Both the children and I are not worried about the next visit.
Once again, thank you! Your patient feedback is important to us!
Moreover, we are confident that all SpaDental practices reflect the same excellent standard of care.
For your interest these are links to the Friends and Family questionnaires:
Please complete a questionnaire if you have attended either the Plymouth or Whitchurch practices.