Earlier this week, one of our patients sent this lovely message to the Plymouth team. We really appreciate your praise!
“I have been a patient at the Hyde Practice [SpaDental Plymouth] for some 46 years, so have seen many changes of staff etc. I have today, been compelled to email you as a result of my latest visit. Far too many people are quick to complain hence this email.
I suffer a bit from arthritis. At present am suffering pain in my left jaw. This has been ongoing since last December, and I visited you at the request of my GP to ensure it was not a dental problem. The examination and x-ray showed this was not the case.
The last few days I have been suffering a lot more pain. Not so much in my jaw, but my teeth.
As a result I rang your practice at about 5.30 [p.m.] but only got the answerphone so I left a message for someone to ring me. It was some time later [our phone records show it was the next morning when the practice opened] that I had a phone call from Kim. I explained the problem to her and she was very sympathetic and said she could arrange for me to be seen at 9.50 [the same] morning.
I arrived in plenty of time and was greeted by Kath who I have to say is a lovely person. She always has time for me and I have noticed other patients as well. We always exchange banter and have a laugh. She is a super woman and I respect her very much.
I was then seen by the dentist her name escapes me [our records show the dentist was Diana Marcus]. An examination followed and it was established that I have an infection and antibiotics were prescribed. She was superb and explained everything and what I need to consider for my future treatment.
SpaDental Plymouth is an excellent practice with lovely staff. The treatment I get is second to none and I have always been well cared for and, in an emergency, seen within 24hrs.
I would have no hesitation in recommending the practice.”
Currently our star rating is 4.7 out of 5!
We ask patients to fill in a form, asking if they would recommend SpaDental Plymouth to family and friends. We now offer the option of an e-form, so it’s easier for you to submit your opinion to us. Patients give a star rating, and there’s also space to add a comment.
You can read the review comments here.