Complaints Procedure Ross on Wye
Caring for you
It is the aim of the practice to give you the best possible care and service.
If, for any reason, you are not totally satisfied with the service and treatment you receive, there are steps you can take.
To support our patients, Berkeley House Dental Practice has an informal, confidential, in-house procedure to deal with any problems or concerns you might have. If you require further details, please ask for our policy, or discuss any concerns with a member of the staff.
- Please talk with our practice manager, who will help you to resolve the problem.
- You may also access our SpaDental Ross on Wye Complaints Procedure
We take all complaints seriously and do our best to learn from them so we can improve our practice accordingly.
SpaDental Group is proud of its patient-centred practices
Our well-qualified professionals focus on you, our patient, so that you will feel as relaxed and as comfortable as possible during your visits. We are here to help our families to optimise their oral health and general well-being.
The SpaDental Group Head Office supports and guides our practices, enabling our dentists to focus wholly on patient care and maintain the highest of standards
All our SpaDental Group practices share the same high values and standards so you can be sure of receiving first class dental care and treatment. Our SpaDental patients benefit from joining a practice that has a network of support behind them. Spa Dental ensures the resources are in place so your dental care is up-to-date. Dedicated professionals will treat you in the comfort of a well-equipped surgery, and you can feel confident that you are receiving the best care.