Response to Covid-19 (Coronavirus)

April 9th 2021

We hope all our patients enjoyed a relaxing and happy Easter weekend. 

In our practices, we feel very used to procedures we have in place to keep patients and staff well. We are expecting that the way we are working now will be the way we continue for some time more. That is, with periods of empty time in the surgeries between some treatments, enhanced PPE and cleaning, lots of ventilation and minimising visitors to the practices. 

We have budgeted these adaptations into our annual fee review. We’re therefore pleased to say that when you make a new appointment, or begin a new treatment plan, we no longer need to add a coronavirus surcharge for private patients.

We have an increasing number of patients who are confidently asking to be seen for treatment. We hope that you’ll be one of them.

7th February 2021

Vaccinations are the light on the horizon for us all. coronavirus vaccine in syringe being put into a arm.

As front-line workers, dental staff are in the vanguard of the programme. That said, we are very aware that personal immunity to the virus does not prevent transmission. Our infection control protocols are closely supervised to help keep all our patients safe. If you have been reluctant to visit the dentist for a while but you’re due for an appointment, please get in touch with your practice. Timely preventive care can save you from both unnecessary pain and expense. We look forward to hearing from you!

5th January 2021

Once again everyone in England is asked to stay at home to stay safe.

However, there are important exceptions.

People can leave home to access essential services. You are allowed to visit your dentist.

We encourage you to continue to attend regular dental appointments to maintain your oral health and help detect concerns such as periodontitis and oral cancer early, so treatment is in good time.

SpaDental practices follows rigorous protocols to control infection. Your safety is, as always, our priority.


December – moving out of lockdown into tiered restrictions

Patients are able to access the dental care they need. Of course, strict protocols are still in place so some procedures are not quite the same as before. For example, hygiene appointments that create an aerosol effect are restricted, but hand-scaling is back! One of our hygiene team explains:

We’re looking forward to the holiday season, even if it will be quieter than usual. If you’re shopping for gifts for the upcoming holiday season, don’t rule out gifts related to oral health. They’re very useful, and range from quite expensive to great stocking fillers.

November – we’re still open!

While England stays at home from 5th November, this time dentists will still be open. Our dental practices have rigorous operating procedures in place to control the spread of Covid-19 and to keep you safe. We continue to offer telephone consultations and face-to-face care.

coronavirus hands face space SpaDental October – We’re looking forward to next year!

Now the clocks have gone back and we’re looking at the shorter days of winter, we’re beginning to reflect on the year we’ve had. It’s one we’ll all remember. For dentists, we’re glad to be seeing patients again. We very much hope that people who struggled with discomfort or even pain during the months of lockdown are  feeling more comfortable and at ease. As you know, modern dentists are always championing preventive care. We’re keen that people keep up regular visits to the dentist and the hygienist. One way of doing that is to become a SpaDental Plan patient. This helps you to schedule regular dental appointments at the same time as you spread the cost over the year.

Read this excellent article from the BBC explaining COVID-19 Symptoms – what to look out for, how to take an accurate temperature reading, and which symptoms could be flu or a cold. It’s well worth a read.


September – Offering our full range of treatments

We have been welcoming lots of patients back into the practices and are offering a full range of treatments. Some of our treatments are modified, however, to keep both patients and staff safe. For example, we are using hand-scaling tools during routine hygiene appointments.

August – Why dental fees need to have an additional surcharge

During July, our dentists have been offering a wider range of services to patients. During this time, we have thoroughly reviewed the additional cost of providing dentistry. We have introduced a tiered surcharge so patients make a contribution to the additional expenses. By adding a surcharge, treatment costs are transparent and the COVID-19 surcharge is differentiated.

29th June – A warning about hand sanitiser from the NHS

There is concern that hand sanitiser left in cars causes fire. When overheated, it releases flammable vapours that can reach a flashpoint and ignite. Although hand sanitiser is a useful and convenient alternative to hand-washing, advise is not to leave it in your car. Why not keep a small bottle on your keychain, in your bag or pocket, and fill it up from a larger bottle kept in a cool place at home?

June 15th –  Now some SpaDental practices are open for limited urgent care in person, some patients are attending appointments with their dental team. This short presentation offers guidelines so you’ll know what to expect.


From June 8th, SpaDental begins the first phase of our return to service.

Access to dental care will take a while to resume full services to protect patients and staff.

We’ll keep you updated here with news and developments.

appointment and reopening from june 8th 2020

Why did dentists close during the coronavirus pandemic?

As part of the essential need to protect people from contracting Covid-19, the government made the decision to close down practices and open dedicated Urgent Dental Care Hubs. Because of the very nature of dentistry, because patients and dental clinicians are in such close contact, the government considered it necessary to restrict dental treatment to urgent and emergency care only, in specially equipped centres.

What can I do if I have a dental problem during the lockdown?

We are receiving calls and messages from patients who are experiencing dental pain and we’re sorry not to be able to offer you face-to-face treatment ourselves. So that we can help our patients, and other people too, we operate a remote advice and referral service so we can help patients either manage the problem at home, or access the care they need. As our philosophy is to always help patients feel comfortable, the last thing we want is for you to be suffering without the treatment you need. Please be aware, however, that there is a high demand for service in an Urgent Care Hub, so referrals are triaged according to level of need.

What’s the risk of coronavirus infection during dental care?

To carry out dental treatments, scaling or fillings for example, the dentist or hygienist uses high speed tools. The procedures generate spray that could carry the coronavirus and spread to the clinician. Although dental practices meticulously contain cross-contamination, this particular virus is highly contagious. Particularly during treatments that generate an aerosol effect, there is a risk that the virus can transfer from one patient to another. Moreover, to add to the risk, the symptoms of Covid-19 take seven days after infection to become evident. In some cases symptoms are so mild, people don’t even realise they’re ill. This means that a patient could possibly infect both the dentist and the nurse, who could then infect other patients too. The Urgent Dental Care Hubs that are opening around the country have the essential personal protection equipment (PPE) and procedures in place. They are well equipped to treat patients in a risk-controlled environment. At this time, until the danger of coronavirus passes, all routine dental treatments are on hold.

Why routine dental treatments are not available during the Coronavirus outbreak from The BDA on Vimeo.

To access urgent and emergency care:

Either follow this link, call your SpaDental practice or 01962 798270 if you do not have symptoms and do not suspect you may carry Covid-19. The SpaDental clinical team will triage your dental concerns and inform you of your options.

Urgent and emergency referrals – important notes

1 – If your dental problem cannot be managed in any other way and surgical treatment is essential, the team will refer you to an Urgent Dental Care Hub. 2 – If you are referred, please let the clinician know which of the centres is closest to you.  They will attempt to refer you to that centre. 3 – If you believe or know you have COVID-19 and have a dental emergency, please go online to NHS 111. Call 111 if you cannot access the service online.

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April, 2021

Yes, we're open!

During the current restrictions we're here to help you receive the face-to-face care you need from your dental team.

Access our free remote advice and triage service:

Private patient charges:

Patients booking new appointments will be charged at the new April rates, which are currently being updated on our website. The good news is that for new patient plans there is no longer a coronavirus surcharge on top of the treatment fees:)

We look forward to seeing you soon!

Patients often ask: