Response to Covid-19 (Coronavirus)

29th July – Why dental fees need to have an additional surcharge

During July, our dentists have been offering a wider range of services to patients. During this time, we have thoroughly reviewed the additional cost of providing dentistry. We have introduced a tiered surcharge so patients make a contribution to the additional expenses. By adding a surcharge, treatment costs are transparent and the COVID-19 surcharge is differentiated.

29th June – A warning about hand sanitiser from the NHS

There is concern that hand sanitiser left in cars causes fire. When overheated, it releases flammable vapours that can reach a flashpoint and ignite.

Although hand sanitiser is a useful and convenient alternative to hand-washing, advise is not to leave it in your car. Why not keep a small bottle on your keychain, in your bag or pocket, and fill it up from a larger bottle kept in a cool place at home?

June 15th –  Now some SpaDental practices are open for limited urgent care in person, some patients are attending appointments with their dental team. This short presentation offers guidelines so you’ll know what to expect.

Please contact your practice to find out which services are currently available.

 

From June 8th, SpaDental begins the first phase of our return to service.

Access to dental care will take a while to resume full services to protect patients and staff.

We’ll keep you updated here with news and developments.

appointment and reopening from june 8th 2020

Why did dentists close during the coronavirus pandemic?

As part of the essential need to protect people from contracting Covid-19, the government made the decision to close down practices and open dedicated Urgent Dental Care Hubs.

Because of the very nature of dentistry, because patients and dental clinicians are in such close contact, the government considered it necessary to restrict dental treatment to urgent and emergency care only, in specially equipped centres.

What can I do if I have a dental problem during the lockdown?

We are receiving calls and messages from patients who are experiencing dental pain and we’re sorry not to be able to offer you face-to-face treatment ourselves.

So that we can help our patients, and other people too, we operate a remote advice and referral service so we can help patients either manage the problem at home, or access the care they need.

As our philosophy is to always help patients feel comfortable, the last thing we want is for you to be suffering without the treatment you need. Please be aware, however, that there is a high demand for service in an Urgent Care Hub, so referrals are triaged according to level of need.

What’s the risk of coronavirus infection during dental care?

To carry out dental treatments, scaling or fillings for example, the dentist or hygienist uses high speed tools. The procedures generate spray that could carry the coronavirus and spread to the clinician. Although dental practices meticulously contain cross-contamination, this particular virus is highly contagious. Particularly during treatments that generate an aerosol effect, there is a risk that the virus can transfer from one patient to another.

Moreover, to add to the risk, the symptoms of Covid-19 take seven days after infection to become evident. In some cases symptoms are so mild, people don’t even realise they’re ill. This means that a patient could possibly infect both the dentist and the nurse, who could then infect other patients too.

The Urgent Dental Care Hubs that are opening around the country have the essential personal protection equipment (PPE) and procedures in place. They are well equipped to treat patients in a risk-controlled environment.

At this time, until the danger of coronavirus passes, all routine dental treatments are on hold.

Why routine dental treatments are not available during the Coronavirus outbreak from The BDA on Vimeo.

To access urgent and emergency care:

Either follow this link, call your SpaDental practice or 01962 798270 if you do not have symptoms and do not suspect you may carry Covid-19. The SpaDental clinical team will triage your dental concerns and inform you of your options.

Urgent and emergency referrals – important notes

1 – If your dental problem cannot be managed in any other way and surgical treatment is essential, the team will refer you to an Urgent Dental Care Hub.

2 – If you are referred, please let the clinician know which of the centres is closest to you.  They will attempt to refer you to that centre.

3 – If you believe or know you have COVID-19 and have a dental emergency, please go online to NHS 111. Call 111 if you cannot access the service online.

People also ask:

Testimonials

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Fantastic Saltash patient reviews - thank you!

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Plymouth patient reviews and suggestions - thank you!

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"This was my first dental appointment since leaving the Armed Forces two years ago, and having left it far too long I eventually thought I ought to try to get myself an NHS dentist. Recognizing the unique challenges that veterans face when they leave the military, Spa Dental's veterans policy enabled me to get an initial appointment and receive treatment as an NHS patient - exactly what I'd hoped for. The professionalism and friendliness of…

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High praise for Lucy Smith and Maria Shrigley, Plymouth.

Dental Surgeon and her assistant are helping anxious patients to manage dental visits more easily. High praise for the team! We know that it can be hard for people to come in to see the dentist. Here's one message: "I just wanted to say a huge thank you for your care at my recent dental visit. Lucy, I know because of your care and attention to my needs I feel so much better attending an…

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A great dental service to Plymouth patients.

We really appreciate all the reviews we're getting from patients who visit SpaDental Plymouth. Your feedback helps us feel confident we give good advice and offer a great dental service to Plymouth patients. Thank you! Here are some recent reviews: These two reviews highlight the importance of regular examination of the soft tissues in the mouth. "I feel... grateful to [my dentist] for referring me to Derriford hospital for a lump to be removed from…

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Updated: 2nd August 2020

We are receiving a lot of calls and messages now, and are doing our best to follow up and reply to your questions as soon as we can.

Thank you for your understanding.

During our phased return to in-person service:

Not all of our dental services are available immediately, therefore patient needs are assessed before an in-person booking is made.

Access our free remote advice and triage service:

For regular updates, please take a look at SpaDental News and follow us on Facebook too.

Patients often ask: 

If you have any questions about your oral health or our services, please don’t hesitate to get in touch using the contact button above, email, or by phone during normal working hours.