Urgent care or dental emergency? FAQs
13th August 2023
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Since we opened in June for the phased return to work, we have prioritised how best to keep both patients and staff safe. As you know, the government closed dental practices for three months to help control the virus.
To be able to return to work with appropriate safety measures in place, our operating procedures have been extensively revised to meet requirements in our post-covid-19 world.
Changes to the way we now work include:
The cost to dentists of delivering even a simple filling has increased considerably post-coronavirus. During June, we saw only urgent cases and kept fees the same until we could review the costs.
After careful consideration, additional charges were implemented during July.
We are aware that many of our patients have lost income during the lockdown and are also facing challenges getting back to work. We can only hope this will help you understand why we need the surcharge.
Sadly we’re aware that an increase in dental fees may deter patients from booking visits to the dentist. Indeed, patients may even choose to defer dental care until there’s an effective vaccination against the virus causing Covid-19. Professionally, that’s the last thing we want as we know regular dental care helps people maintain better oral health. But we can understand if patients are reluctant to visit or deterred by the additional cost.
During this phase of recovery, so practices can deliver treatments to patients, SpaDental has added a supplementary charge rather than just increasing the total fee. This means that the cost for the actual treatment is clear. Moreover, the additional supplement for covering increased expenses because of current special measures is clearly differentiated.
The hope is, fingers crossed, that we can reduce or remove the Covid-19 surcharge. By keeping the treatment fees and the surcharge separate, we can adjust it easily. Moreover, you know what it is.
|Non-aerosol treatments such as:
– scale and polish (with hand tools)
– emergency assessments
|Aerosol generating procedure under 45 minutes||£40.00|
|Aerosol generating procedure over 60 minutes||£60.00|
Reviewing costs this month, the surcharge per patient should be set at a minimum of £60 per appointment. It really is that much.
While the media focuses on the rising cost of PPE, there are far more significant additional costs for practices at this time. While PPE is a visible cost, patients may not be aware of the unseen costs. Two significant expenses are the amount of time surgeries are empty, and the increased number of staff per appointment delivered.
Our day to day business is general dentistry. This means delivering hygiene treatments, placing fillings, crowns and root canals. These everyday treatments are all procedures which fall into the category of aerosol generating procedures, or AGPs. And, these days, aerosol generating treatments require dentists to wear full PPE and leave surgeries empty for an hour after use.
SpaDental decided to set the current surcharge in proportion to the treatment. This means that shorter AGP treatments will carry a lower surcharge, and non-aerosol generating treatments will be even lower. Moreover, when possible, your dentist will suggest replacing an AGP treatment with a method that doesn’t require high speed tools and water. For example, teeth can be scaled and crowns can be smoothed with hand tools.
Tiered surcharges means the practice will absorb some of the additional expenses, and will not pass on all of the costs to the patients. We’re sorry we need to levy this additional charge at all, but it is essential. This way is the fairest division of cost we can implement.
We are monitoring opening hours, staff teams and appointment scheduling to be as cost-effective as possible. We want our return to work to be successful so we can continue to help you, our patients, maintain your optimum oral health.
People also ask:
Prior to arriving at an appointment, we have a screening procedure. One of the team will be in touch with you to check your information, and ask you questions about your exposure to the virus.
During your pre-appointment communication with SpaDental, we will explain about fees and surcharges. We believe that being clear about costs now is an essential part of our service.
We want you to know what to expect, so if you have any questions, please take this opportunity to ask them.
Patients may consider joining one of our dental plans to spread the cost of dentistry over the year. Or, for more expensive treatments, you may want to apply for finance.
We sincerely thank you for your understanding.
A Pleasant Experience @ Spa Dental Glastonbury "Friendly staff. This was my first visit to this dental practice and found the staff very friendly and reassuring. I had an initial assessment by the therapist who did an assessment prior to my next appointment. He was very good and explained carefully the treatment I needed in a professional manner! Overall I was impressed by the whole experience." "I went in today for a tooth extraction, my…More Testimonials
"Better than you could ever imagine - As always everyone involved with Spadental treats you with respect and dignity. Happy to have a friendly chat and always seem genuinely interested. I always leave the practice feeling happy- which might seem strange after just having dental treatment but that's the affect all the team always seem to have on me. Arranged a follow up appointment the very next day, as a cancellation had just come in.…More Testimonials
"Lovely staff - I have been with you for 17 years and I am still coming to you. Every one is so helpful and always talks to you." LE Thank you for your reviews The staff at SpaDental Chard feel proud to read your reviews. Your lovely comments, and your good opinion mean a lot to us. We appreciate the time and thought you put into writing about how your visit to the dentist went.…More Testimonials
It hasn't been an easy year, but our patients have been so understanding. Thank you all so very much for your kind support and the lovely feedback we've received. Your kind support is very motivating It means a lot to the SpaDental Chard team to read your feedback. Your feedback is important to us as it helps us work on continual improvement of our services. Our sincere thanks to all of you have taken the…More Testimonials
We've been catching up with our patients to find out how their treatment has been over the last months. This has been such a hard year for many of us, personally and professionally, and access to dental care has been affected in many ways by the pandemic. We'd really like to take this opportunity, therefore, to thank you for your understanding. We know that you have had to cope with cancellations and changes to our…More Testimonials
With the ups and downs of the last year, we'd like to take this opportunity to thank all of our patients for your support and understanding. Your thoughtfulness is reflected in the considerate comments we've received in response to our request for feedback. We truly appreciate your kind thoughts. Thank you from all of us for your lovely reviews of SpaDental Tewkesbury. A selection of your reviews: "The service during the last few months has…More Testimonials
SpaDental Whitchurch dentist is accepting new private patients. A new patient testimonial After the closure of my local dentist in Whitchurch I telephoned Spa Dental who made me an appointment. Unfortunately I had an abscess on my tooth before my appointment date, for which I was given an emergency appointment. I am a very nervous patient and it took a long time to build confidence with my old dentist , therefore my nerves were bad and I…More Testimonials
Kind words from our patients mean a lot to us. Thank you! We're very happy to read reviews that commend the Plymouth team and the dentists "excellent care" and "professional service". Recent patient reviews commend our excellent care: "In safe and caring hands - Without exception the treatment I have received has been outstanding. From the reception staff through each of the individuals involved, their focus is on you and you're fully involved in any…More Testimonials
We very much enjoyed reading the lovely Saltash patient reviews we've received in response to our recent request for feedback. On behalf of all the staff, thank you so much for your lovely comments. We sincerely appreciate your kind words, and will also use your recommendations in our planning. SpaDental considers your review comments carefully. We read them all, and use the information we gather to guide our practice so we can keep on improving…More Testimonials
A very appreciative thank you to our patients from the clinicians and staff at SpaDental Chard. It has been a pleasure reading your comments because if our patients are happy, then we're happy. Feedback about the team and treatment from SpaDental Chard reviews "Everyone in the practice is efficient, professional and knowledgeable." - HCG "5 Star Dental Care - Being in the centre of Chard, [the SpaDental] surgery is easily accessible for most patients. The…More Testimonials