Urgent care or dental emergency? FAQs
13th August 2023
The three categories of dental care for triage We're familiar with the term triage from A and E hospital dramas.… read more
With a return this week to stricter restrictions to prevent the spread of the Omicron variant, we are confident that dental care will not be affected. Indeed, the Chief Dental Officer of England, reiterated last week that dentistry is an essential service that is vital and valued.
Moreover, in the light or research done over the last two years into droplet and splash transmission, current Infection Prevention and Control (IPC) protocols in place in dental practices are effective at keeping patients and staff safe.
As you will have heard in the news, this week the coronavirus alert level is back up to 4. People are being asked to work from home where possible, and mask-wearing in many public spaces is mandatory again. Moreover, proof of vaccination or recent testing is set to become a requirement to enter some places.
There is a genuine concern that the new variant will spread quickly as people are often indoors for social activities at this time of the year. As evidence shows the new Omicron variant can infect people who have been vaccinated, we should respect advice as the number of people in hospital with this variant begins to increase.
Prior to attending a dental appointment, we kindly ask our patients (and essential chaperones) to make sure their answers to the screening questions below are all negative.
Excellent access to vaccinations in the UK has already saved lives and protected people from illness. Infection rates fell because people accepted vaccination.
Now it is important to take up the offer of booster jabs. In an unprecedented drive, the target is to offer a booster appointment to everyone eligible aged 18 and over in England before the New Year.
Prior to arriving at a dental appointment, SpaDental sends patients a short list of screening questions. Patients will be familiar with the questions as they address the common symptoms of Covid-19.
Patients need to reply to our email or SMS message before their appointment if they answer positively to even one of the questions. This is so we can triage patient need and make zoning arrangements for the safety of staff and other patients.
Patients who are not showing any symptoms, who answer all the screening questions negatively, will arrive at the surgery and confirm their answers to one of our staff at the time of the appointment.
When you answer the screening questions, please focus on the symptoms as outlined. For example, if you have a runny nose or you’ve been coughing for a while, you won’t need to get in touch with us. Lots of people have something at this time of the year that thankfully isn’t covid. If you’re unsure, you can pick up a lateral flow test from your local chemist to check.
Once again, SpaDental would like to reassure our patients that we are following guidance from the Office of the Chief Dental Officer for England.
Patient safety, and the safety of our staff is important.
Your oral health and dental appointment are important to us. We are doing our very best to make sure you can safely get the care you need.
A Pleasant Experience @ Spa Dental Glastonbury "Friendly staff. This was my first visit to this dental practice and found the staff very friendly and reassuring. I had an initial assessment by the therapist who did an assessment prior to my next appointment. He was very good and explained carefully the treatment I needed in a professional manner! Overall I was impressed by the whole experience." "I went in today for a tooth extraction, my…More Testimonials
"Better than you could ever imagine - As always everyone involved with Spadental treats you with respect and dignity. Happy to have a friendly chat and always seem genuinely interested. I always leave the practice feeling happy- which might seem strange after just having dental treatment but that's the affect all the team always seem to have on me. Arranged a follow up appointment the very next day, as a cancellation had just come in.…More Testimonials
"Lovely staff - I have been with you for 17 years and I am still coming to you. Every one is so helpful and always talks to you." LE Thank you for your reviews The staff at SpaDental Chard feel proud to read your reviews. Your lovely comments, and your good opinion mean a lot to us. We appreciate the time and thought you put into writing about how your visit to the dentist went.…More Testimonials
It hasn't been an easy year, but our patients have been so understanding. Thank you all so very much for your kind support and the lovely feedback we've received. Your kind support is very motivating It means a lot to the SpaDental Chard team to read your feedback. Your feedback is important to us as it helps us work on continual improvement of our services. Our sincere thanks to all of you have taken the…More Testimonials
We've been catching up with our patients to find out how their treatment has been over the last months. This has been such a hard year for many of us, personally and professionally, and access to dental care has been affected in many ways by the pandemic. We'd really like to take this opportunity, therefore, to thank you for your understanding. We know that you have had to cope with cancellations and changes to our…More Testimonials
With the ups and downs of the last year, we'd like to take this opportunity to thank all of our patients for your support and understanding. Your thoughtfulness is reflected in the considerate comments we've received in response to our request for feedback. We truly appreciate your kind thoughts. Thank you from all of us for your lovely reviews of SpaDental Tewkesbury. A selection of your reviews: "The service during the last few months has…More Testimonials
SpaDental Whitchurch dentist is accepting new private patients. A new patient testimonial After the closure of my local dentist in Whitchurch I telephoned Spa Dental who made me an appointment. Unfortunately I had an abscess on my tooth before my appointment date, for which I was given an emergency appointment. I am a very nervous patient and it took a long time to build confidence with my old dentist , therefore my nerves were bad and I…More Testimonials
Kind words from our patients mean a lot to us. Thank you! We're very happy to read reviews that commend the Plymouth team and the dentists "excellent care" and "professional service". Recent patient reviews commend our excellent care: "In safe and caring hands - Without exception the treatment I have received has been outstanding. From the reception staff through each of the individuals involved, their focus is on you and you're fully involved in any…More Testimonials
We very much enjoyed reading the lovely Saltash patient reviews we've received in response to our recent request for feedback. On behalf of all the staff, thank you so much for your lovely comments. We sincerely appreciate your kind words, and will also use your recommendations in our planning. SpaDental considers your review comments carefully. We read them all, and use the information we gather to guide our practice so we can keep on improving…More Testimonials
A very appreciative thank you to our patients from the clinicians and staff at SpaDental Chard. It has been a pleasure reading your comments because if our patients are happy, then we're happy. Feedback about the team and treatment from SpaDental Chard reviews "Everyone in the practice is efficient, professional and knowledgeable." - HCG "5 Star Dental Care - Being in the centre of Chard, [the SpaDental] surgery is easily accessible for most patients. The…More Testimonials