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Ledbury’s Complaints Procedure

Caring for you

It is the aim of the practice to give you the best possible care and service.

If, for any reason, you are not totally satisfied with the service and treatment you receive, there are steps you can take.

Please talk with our practice manager, who will help you to resolve the problem.

To support our patients, SpaDental Ledbury has an informal, confidential, in-house procedure to deal with any problems or concerns you might have.  If you require further details, please ask for our policy, or discuss any concerns with a member of the staff.

You may also access our Code of Practice for Patient Complaints here

The SpaDental Group Head Office supports and guides our practices, enabling our dentists to focus wholly on patient care and maintain the highest of standards

All our SpaDental Group practices share the same high values and standards so you can be sure of receiving first class dental care and treatment. Our SpaDental patients benefit from joining a practice that has a network of support behind them. Spa Dental ensures the resources are in place so your dental care is up-to-date. Dedicated professionals will treat you in the comfort of a well-equipped surgery, and you can feel confident that you are receiving the best care.

SpaDental Group is proud of its patient-centred practices

Our well-qualified professionals focus on you, our patient, so that you will feel as relaxed and as comfortable as possible during your visits. We are here to help our families to optimise their oral health and general well-being.

Dental practices that are part of something bigger

 

Testimonials

Reviews Tewkesbury - thank you for your appreciation.

This last week we asked our patients who have visited the practice in the last few months to submit their comments online. We truly appreciate your kind comments. Thank you from all of us for your lovely reviews. Your opinion is important. Amongst other questions, we ask patients whether or not they would recommend the surgery to their family and friends. After all, a recommendation is the best sort of reference! Your additional comments have…

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Here to support service veterans - SpaDental Plymouth

"This was my first dental appointment since leaving the Armed Forces 2 years ago, and having left it far too long I eventually thought I ought to try to get myself an NHS dentist. Recognizing the unique challenges that veterans face when they leave the military, Spa Dental's veterans policy enabled me to get an initial appointment and receive treatment as an NHS patient - exactly what I'd hoped for. The professionalism and friendliness of…

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"Absolutely delighted" with veneers - SpaDental Whitchurch, Shropshire

A glowing testimonial for Dental Surgeon - veneers SpaDental Whitchurch Shropshire. Veneers SpaDental Whitchurch Shropshire "Excellent treatment! Absolutely delighted! Dr Jindal replaced two veneers for me, providing throughout brilliant treatment. He advised me of the options for the veneers and I opted for the better quality ones. The whole process was methodical and precise, keeping me informed step by step during the whole procedure. Great attention to detail was given to myself and the implants…

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High praise for Lucy Smith and Maria Shrigley, Plymouth.

Dental Surgeon and her assistant are helping anxious patients to manage dental visits more easily. High praise for the team! We know that it can be hard for people to come in to see the dentist. Here's one message: "I just wanted to say a huge thank you for your care at my recent dental visit. Lucy, I know because of your care and attention to my needs I feel so much better attending an…

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A great dental service to Plymouth patients.

We really appreciate all the reviews we're getting from patients who visit SpaDental Plymouth. Your feedback helps us feel confident we give good advice and offer a great dental service to Plymouth patients. Thank you! Here are some recent reviews: These two reviews highlight the importance of regular examination of the soft tissues in the mouth. "I feel... grateful to [my dentist] for referring me to Derriford hospital for a lump to be removed from…

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Approval ratings are high for Ledbury! Thank you for your reviews.

At SpaDental Ledbury we're enjoying reading your reviews! In April, we asked you to share your experiences with us. We've been emailing our patients to ask you to fill in on-line forms so that we know how your appointments went. It's been heart-warming to read the kind things that you've said about us in your reviews. Thank you! Here are a few of the comments that we've received: "Very professional. Always polite and helpful. Easy…

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More Plymouth patient appreciation for SpaDental - thank you!

Since we piloted the online feedback form for Plymouth patient appreciation or dissatisfaction with our practice, we've had over 300 responses. Thank you so much for taking the time to submit your views. Our review rating of 4.7 stars (out of 5) highlights Plymouth patient appreciation for the work we do. We're smiling with pride, and happy that you're happy! Here are two recent reviews: "Fantastic experience - I was on the NHS waiting list for over…

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High praise for the Plymouth team

Earlier this week, one of our patients sent this lovely message to the Plymouth team. We really appreciate your praise! "I have been a patient at the Hyde Practice [SpaDental Plymouth] for some 46 years, so have seen many changes of staff etc. I have today, been compelled to email you as a result of my latest visit. Far too many people are quick to complain hence this email. I suffer a bit from arthritis. At…

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Nervous patients in Plymouth reassured

Our dental surgeon is expanding her list, so nervous patients in Plymouth can feel confident they will receive sympathetic, effective treatment. One of Lucy's patients had this to say: "I am extremely nervous/phobic when visiting a dentist. This was my first visit to SpaDental - I can honestly say I couldn't have been looked after better! From the receptionist to the nurse, to the dentist (Lucy) and the hygienist, everyone was so kind, gentle and…

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My Invisalign journey - a patient experience.

SpaDental patient, Laura tells us about her Invisalign journey and how it's going: Laura's Invisalign journey is easier than she'd expected! "I've always been paranoid about my front teeth. Whenever I went to smile I had my hands over my mouth, and I never felt confident in photos. I didn't think I could do anything with them. And I was over the moon when my dentist suggested it." Laura began her Invisalign journey with SpaDental…

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