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Complaints Procedure Ledbury

Caring for you

It is the aim of the practice to give you the best possible care and service.

If, for any reason, you are not totally satisfied with the service and treatment you receive, there are steps you can take.

Please talk with our practice manager, who will help you to resolve the problem.

To support our patients, SpaDental Ledbury has an informal, confidential, in-house procedure to deal with any problems or concerns you might have.  If you require further details, please ask for our policy, or discuss any concerns with a member of the staff.

You may also access our Code of Practice for Patient Complaints here

The SpaDental Group Head Office supports and guides our practices, enabling our dentists to focus wholly on patient care and maintain the highest of standards

All our SpaDental Group practices share the same high values and standards so you can be sure of receiving first class dental care and treatment. Our SpaDental patients benefit from joining a practice that has a network of support behind them. Spa Dental ensures the resources are in place so your dental care is up-to-date. Dedicated professionals will treat you in the comfort of a well-equipped surgery, and you can feel confident that you are receiving the best care.

SpaDental Group is proud of its patient-centred practices

Our well-qualified professionals focus on you, our patient, so that you will feel as relaxed and as comfortable as possible during your visits. We are here to help our families to optimise their oral health and general well-being.

Dental practices that are part of something bigger