Patient reviews of the Ledbury practice

Staff were polite and courteous

The Dentist was very good at explaining the problem with my teeth and involved me in decision making. We decided on the appropriate treatment together.
The only thing I wasn’t happy with was paying upfront for this treatment.
The Dentist should have mention this before my leaving.

Recently joined surgery and so far been treated professional ly and with courtesy

First time for two years, due to pandemic, that my teeth were properly cleaned

A piece of tooth/filling had broken off,I asked for an extra appointment to see if I needed further treatment. I was reassured and given several options, very satisfactory.

Staff were friendly , polite and informative . Good Service all round

I attended for a hygienist appointment and was slightly anxious as I did not know who the hygienist would be.
The locum hygienist [name] was very welcoming and the whole experience was very good. It was relaxing, professional and informative and I would not hesitate to recommend her and her nurse.
Unfortunately [name] was a locum so my next visit will be with a different hygienist. I would be nice to get some continuity of care.

No problems found. Staff friendly

Pleasant and friendly staff. Full information given and reassuring.

[Staff names] were all very helpful in managing my appointment so I could get to another appointment immediately after. Thanks again.

IThe dentist is new to me & I was initially apprehensive but after my visit I was impressed by the caring & professional attitude of the dentist.

Prompt attention and treated with courtesy. Very professional.

l like to visit Spa Dental!
There is always a friendly smile on entry,
I have never had to wait.
I have been seen on time. …mostly..

I have much confidence in this practice, both the hygienist and my dentist. I am clearly advised and the reception staff are courteous and helpful.

I am well satisfied with my treatment and appreciate the problems the pandemic has caused.

I was satisfied with all aspects of my last visit. I do appreciate that the pandemic has made life very difficult for the practice.

Good that they were offering Sat appointments,

I was very pleased to be offered a cancellation appointment, which I had asked for but hadn’t been sure it would happen.

Have only had inspection so far so can’t comment on treatment