Patient reviews of the Tewkesbury practice

This appt.waiting time was as dentist requested.The last appt I had to wait too long for emergency treatment.

All went smoothly

Good treatment but quite expensive

As a disabled pensioner private treatment is too expensive

I arrived early for my appointment with hygienist and was directed to wait at downstairs hygienist room. A little later another patient arrived at same room. We both had 12.00 pm appointments. I queried this at reception and was not given a clear answer. It took 10 minutes for a member of staff to realise that I should have been directed to first floor.

This was apparently due to the presence of trainees. Fair enough. But I would have hoped that trading/process was done before hand not in flight.

With the greatest respect to the hygienist, who did a good job, I often found it a bit difficult to understand what he was saying to me. Masks don’t really help at all.

Excellent treatment,very nice mannered dentist at Ledbury, but very expensive for a pensioner

I think of it is a half hour appointment it should last half an hour or it should be cheaper.

I was treated by [dentist name] with care and concern . I have full confidence in him.

Although the website promises a treatment plan which includes timeframe and cost. I got nothing. Still waiting to hear back from the practice manager !

Excellent service but expensive. Prices have increased tremendously over the last couple of years.

I AM VERY WELL LOOKED AFTER BY ALL STAFF.MY GRIPE WAS HAVING PAID £98 FOR A CLEAN AND POLISH,WHEN THE LAST ONE WAS £70.I WAS NOT INFORMED OF THIS HUGE INCREASE AND IT CAME AS A SHOCK.I DO NOT WANT TO LEAVE THIS PRACTISE,BUT WITH THESE PRICES I MAY HAVE TO.I AM VERY HAPPY WITH THE SERVICE I RECEIVE,SO I DO NOT KNOW WHAT TO DO I GUESS TIME WILL TELL.FOR THOSE WHO CAN AFFORD THESE PRICES,THEN I WOULD SAY GO AHEAD.

GM.

I was pleased to see that I no longer had to wait outside & one of the toilets had been re-opened.

I went in to the hygienist, no waiting. I find the service is really good but treatment expensive & the cost not discussed much. A repair to a small crack in my tooth cost me nearly £200 earlier this year.

The visit was a good experience the only annoying thing is the annual form to fill in. I feel it’s a bit lazy on the IT side and doesn’t need to be so long. Most of anyones circumstances cannot change ie. What ethnic race. How old are These should already be on file. You only need to ask if any medically things have changed. The form to be honest is a pain in the Arsenal

As above

Having waited four weeks to be seen I was then charged over £58 for an ‘assessment’ even though I had not had a check up in over a year and had paid fees monthly. The ‘assessment’ basically reiterated what I had told the practice before going. I felt that the assessment fee should not have been charged.

Went for a checkup. All OK. Dentist suggested I needed an xray and did it. No mention of the price at the time. XRAY was ready in mins and loaded up on the screen. He said that looks all ok. I had to ask him what all the shading was on the teeth and other bits. He did explain but I should not have needed to ask. I left having spent £78.

I find if telephoning I have to go onto a long “hold” which never happened before you took over. As always with Private Dentistry. You are expensive , which appears to rise each time I have a 6 monthly check up. I have always had good and helpful treatment.

I was not happy with the dental nurse as she didn’t seem capable of suctioning the fluid generated therefore a lot was swallowed. Not a nice experience.

I have been trying to ring reception but could not get throught tryed for 5 minuted