Tackling single use plastics in dental care
22nd April 2023
Action for Earth Day 2023 During the long months of the coronavirus pandemic, we all learned a lot more about… read more
We all have busy lives, it’s true. And there are times when our days don’t go as we’d planned. Failed appointments, though, have a knock-on effect that we’ve been tracking in SpaDental Plymouth. The reality is a painful truth.
Between January 1st and 11th June, 2018, (that’s less than six months) 1,056 patients have failed to attend their dental appointments at SpaDental Plymouth.
The breakdown is as follows:
That is a grand total of 271 hours 55 minutes
All of those missed appointments were times that had been reserved for patients who didn’t attend. They were failed appointments that could have been offered to patients who were in pain or had an emergency of some sort.
We understand that sometimes you may need to cancel an appointment due to other commitments, or an emergency. However, we do ask that you provide us with at least 24 hours notice so that we are able to offer the time to another patient on our standby list, or who contacts us in an emergency.
Patients are able to cancel appointments via the telephone, answer machine or by email.
When you book your appointment, we provide you with an appointment confirmation card that has our cancellation policy on the back.
As a courtesy, we also send out appointment confirmation emails or text reminders. Please don’t rely on our reminders, however.
We ask that patients keep a good record of their appointments.
If you think you have an appointment coming up, but you’ve misplaced your card, then why not give us a call to check?
There are patients who regularly fail to attend their appointments.
Please be aware that if you fail to attend or cancel at late notice* 3 appointments in a year, you will lose your NHS dental registration with us. This means you will be deregistered and unable to receive dental treatment here at the practice, even in an emergency.
You would then need to go back on to the NHS waiting list which currently has a wait time of two years.
(*Please note that special consideration is given in extreme circumstances).
A Pleasant Experience @ Spa Dental Glastonbury "Friendly staff. This was my first visit to this dental practice and found the staff very friendly and reassuring. I had an initial assessment by the therapist who did an assessment prior to my next appointment. He was very good and explained carefully the treatment I needed in a professional manner! Overall I was impressed by the whole experience." "I went in today for a tooth extraction, my…More Testimonials
"Better than you could ever imagine - As always everyone involved with Spadental treats you with respect and dignity. Happy to have a friendly chat and always seem genuinely interested. I always leave the practice feeling happy- which might seem strange after just having dental treatment but that's the affect all the team always seem to have on me. Arranged a follow up appointment the very next day, as a cancellation had just come in.…More Testimonials
"Lovely staff - I have been with you for 17 years and I am still coming to you. Every one is so helpful and always talks to you." LE Thank you for your reviews The staff at SpaDental Chard feel proud to read your reviews. Your lovely comments, and your good opinion mean a lot to us. We appreciate the time and thought you put into writing about how your visit to the dentist went.…More Testimonials
It hasn't been an easy year, but our patients have been so understanding. Thank you all so very much for your kind support and the lovely feedback we've received. Your kind support is very motivating It means a lot to the SpaDental Chard team to read your feedback. Your feedback is important to us as it helps us work on continual improvement of our services. Our sincere thanks to all of you have taken the…More Testimonials
We've been catching up with our patients to find out how their treatment has been over the last months. This has been such a hard year for many of us, personally and professionally, and access to dental care has been affected in many ways by the pandemic. We'd really like to take this opportunity, therefore, to thank you for your understanding. We know that you have had to cope with cancellations and changes to our…More Testimonials
With the ups and downs of the last year, we'd like to take this opportunity to thank all of our patients for your support and understanding. Your thoughtfulness is reflected in the considerate comments we've received in response to our request for feedback. We truly appreciate your kind thoughts. Thank you from all of us for your lovely reviews of SpaDental Tewkesbury. A selection of your reviews: "The service during the last few months has…More Testimonials
SpaDental Whitchurch dentist is accepting new private patients. A new patient testimonial After the closure of my local dentist in Whitchurch I telephoned Spa Dental who made me an appointment. Unfortunately I had an abscess on my tooth before my appointment date, for which I was given an emergency appointment. I am a very nervous patient and it took a long time to build confidence with my old dentist , therefore my nerves were bad and I…More Testimonials
Kind words from our patients mean a lot to us. Thank you! We're very happy to read reviews that commend the Plymouth team and the dentists "excellent care" and "professional service". Recent patient reviews commend our excellent care: "In safe and caring hands - Without exception the treatment I have received has been outstanding. From the reception staff through each of the individuals involved, their focus is on you and you're fully involved in any…More Testimonials
We very much enjoyed reading the lovely Saltash patient reviews we've received in response to our recent request for feedback. On behalf of all the staff, thank you so much for your lovely comments. We sincerely appreciate your kind words, and will also use your recommendations in our planning. SpaDental considers your review comments carefully. We read them all, and use the information we gather to guide our practice so we can keep on improving…More Testimonials
A very appreciative thank you to our patients from the clinicians and staff at SpaDental Chard. It has been a pleasure reading your comments because if our patients are happy, then we're happy. Feedback about the team and treatment from SpaDental Chard reviews "Everyone in the practice is efficient, professional and knowledgeable." - HCG "5 Star Dental Care - Being in the centre of Chard, [the SpaDental] surgery is easily accessible for most patients. The…More Testimonials