Advice for nervous patients who need a dentist.
8th September 2020
Most people don't like the dentist. The good news is that people who are dentists know that, and don't take… read more
National Patient Participation Week 2018 begins today.
It’s very important for patients to be able to give their feedback directly to the services they use. Information from users drives improvement and change.
At Spadental we believe it matters how our patients feel. We read every review that’s submitted to us, and we value the oral feedback we receive in the practices too.
Have you been to an appointment at SpaDental Ross, Ledbury, Plymouth or Whitchurch in the last six months? If so, then you’ll have received an email asking you to fill in a Friends and Family form. Although patients don’t have to fill in the form, we really appreciate the useful comments that people have written. And, although most comments are positive, when we have fallen short of patient expectations, then we look into the concern and follow-up as appropriate. Your time spent responding is helpful and appreciated.
Times have changed. Our patients’ opinions matter to us.
While all responsible services are looking at user experience with a view to ongoing improvement, it’s particularly important in a field as sensitive as health. Dental care is a very personal experience. Sensitivity and kindness is as crucial as recognising and treating dental issues. We want your experience, from the moment you walk through the door, to be a good one.
Although filling in online forms can seem like a chore, it’s through patient feedback that care gets better and better.
In support of Patient Participation Awareness Week Dr Phil Hammond said:
“Patients and carers are the smoke alarms for the frontline… They are often first to spot poor care and also have great ideas about how to make care better.”
A new patient testimonial After the closure of my local dentist in Whitchurch I telephoned Spa Dental who made me an appointment. Unfortunately I had an abscess on my tooth before my appointment date, for which I was given an emergency appointment. I am a very nervous patient and it took a long time to build confidence with my old dentist , therefore my nerves were bad and I was in pain arriving for my appointment. This…More Testimonials
Kind words from our patients mean a lot to us. Thank you! We're very happy to read reviews that commend the Plymouth team and the dentists "excellent care" and "professional service". Recent patient reviews commend our excellent care: "In safe and caring hands - Without exception the treatment I have received has been outstanding. From the reception staff through each of the individuals involved, their focus is on you and you're fully involved in any…More Testimonials
We very much enjoyed reading the lovely Saltash patient reviews we've received in response to our recent request for feedback. On behalf of all the staff, thank you so much for your lovely comments. We sincerely appreciate your kind words, and will also use your recommendations in our planning. SpaDental considers your review comments carefully. We read them all, and use the information we gather to guide our practice so we can keep on improving…More Testimonials
A very appreciative thank you to our patients from the clinicians and staff at SpaDental Chard. It has been a pleasure reading your comments because if our patients are happy, then we're happy. Feedback about the team and treatment from SpaDental Chard reviews "Everyone in the practice is efficient, professional and knowledgeable." - HCG "5 Star Dental Care - Being in the centre of Chard, [the SpaDental] surgery is easily accessible for most patients. The…More Testimonials
SpaDental Plymouth sincerely thanks everyone who responds to our request to review the practice. We love reading all your positive comments. That said, we also take on board the suggestions you make. Because we take Plymouth patient reviews seriously, we read them carefully to see if anyone is less than satisfied with their experience and we use that information to guide our practice. Our review rating of 4.7 stars (out of 5) highlights Plymouth patient…More Testimonials
This last week we asked our patients who have visited the practice in the last few months to submit their comments online. We truly appreciate your kind comments. Thank you from all of us for your lovely reviews. Read about our new treatment for patients who have breathing difficulties while they're sleeping. Your opinion is important. Amongst other questions, we ask patients whether or not they would recommend the surgery to their family and friends.…More Testimonials
"This was my first dental appointment since leaving the Armed Forces two years ago, and having left it far too long I eventually thought I ought to try to get myself an NHS dentist. Recognizing the unique challenges that veterans face when they leave the military, Spa Dental's veterans policy enabled me to get an initial appointment and receive treatment as an NHS patient - exactly what I'd hoped for. The professionalism and friendliness of…More Testimonials
A glowing testimonial for Dental Surgeon - veneers SpaDental Whitchurch Shropshire. Veneers SpaDental Whitchurch Shropshire "Excellent treatment! Absolutely delighted! Dr Jindal replaced two veneers for me, providing throughout brilliant treatment. He advised me of the options for the veneers and I opted for the better quality ones. The whole process was methodical and precise, keeping me informed step by step during the whole procedure. Great attention to detail was given to myself and the implants…More Testimonials
Dental Surgeon and her assistant are helping anxious patients to manage dental visits more easily. High praise for the team! We know that it can be hard for people to come in to see the dentist. Here's one message: "I just wanted to say a huge thank you for your care at my recent dental visit. Lucy, I know because of your care and attention to my needs I feel so much better attending an…More Testimonials
We really appreciate all the reviews we're getting from patients who visit SpaDental Plymouth. Your feedback helps us feel confident we give good advice and offer a great dental service to Plymouth patients. Thank you! Here are some recent reviews: These two reviews highlight the importance of regular examination of the soft tissues in the mouth. "I feel... grateful to [my dentist] for referring me to Derriford hospital for a lump to be removed from…More Testimonials
We are receiving a lot of calls and messages now, and are doing our best to follow up and reply to your questions as soon as we can.
Thank you for your understanding.
During our phased return to in-person service:
Access our free remote advice and triage service:
For regular updates, please take a look at SpaDental News and follow us on Facebook too.
Patients often ask:
If you have any questions about your oral health or our services, please don’t hesitate to get in touch using the contact button above, email, or by phone during normal working hours.