Look after your NHS Dental Registration
16th March 2021
With dental practices implementing procedures to protect patients and staff, there is less time available for dentists to treat patients… read more
No-one wants to receive an NHS penalty charge notice in the post. They are triggered by an automated checking system introduced ten years ago to make sure people pay the correct fee for dental care.
The automated system was brought in to tackle the high number of invalid claims for NHS fee exemptions. Just this week, however, discussion in parliament once again raised the concern that the system disadvantages vulnerable people. Steve Brine MP, the Under Secretary of State for Public Health and Primary Care, responded that there are “no current plans to change” the system.
The NHS penalty charge notice asks for:
It is possible to make a claim against the NHS penalty charge if you think there’s been a mistake, or because of exceptional circumstances.
Not all of the claims that are flagged up are deliberate attempts to cheat the system. Many are genuine patient errors. It’s all too easy to fill in a form incorrectly, or not be fully clear about whether an exemption is full or partial. Yet, because the patient signs that the details are correct, the signature is binding so an appeal is difficult.
The NHS Business Services Authority (NHS BSA) monitoring the system warns patients to make sure the correct box is ticked on the dental treatment claim form.
A friend, relation or member of the dental team can tick the form on behalf of the patient. It there is an error, however, it is the patient’s responsibility.
Some NHS dental patients may receive free dental care. Others, as part of the NHS Low Income Scheme, are entitled to some help with their fees. It is very important that patients understand what their payment status is. The NHS BSA issues an increasing number of penalty notices to dental patients each year.
If your status has changed, you may not be exempt from paying dental charges any more.
It’s important to keep your status up to date.
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During the current restrictions we're here to help you receive the face-to-face care you need from your dental team.
Access our free remote advice and triage service:
Private patient charges:
Patients booking new appointments will be charged at the new April rates, which are currently being updated on our website. The good news is that for new patient plans there is no longer a coronavirus surcharge on top of the treatment fees:)
We look forward to seeing you soon!
Patients often ask: