Advice for nervous patients who need a dentist.
8th September 2020
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From 23rd March 2020, SpaDental practices are open for emergency treatment only.
Updated information from the NHS to dental practices stresses the need to minimise contact between people, reducing the chance of exposure to coronavirus. Please continue to read our updated information to patients.
At this time, our priority is to protect patients and staff, therefore:
We kindly remind you:
In common with health centres around the UK, we are sharing relevant coronavirus updates. Our aim is to help people access useful information, stay healthy and delay the spread of viral infection.
It is important we all follow current information and advice from Public Health England.
To help, we particularly ask patients who feel unwell to change their appointment to a later date.
Due to concern that pressure on hospital beds will increase as more people develop symptoms of coronavirus, the NHS and government is concentrating efforts on delaying the spread of the virus.
Social distancing and, as necessary, self-isolation are essential to preventing the spread of infection. Good hand and face hygiene are also important.
If you do need to go out, then a mask or face covering of some kind does offer a barrier. If nothing else, it helps prevent you from directly touching your face with fingers that could be transferring germs.
People are asked to be vigilant of their own health. If you have a persistent cough or raised temperature, then self-isolate at home for 14 days. Geographic location, or having had contact with a person who has tested positive for coronavirus, are no longer the only indicators of the coronavirus disease. Diagnosis is now also symptom based.
If you are self-isolating, it’s no longer necessary to notify NHS 111, and you don’t need to be tested. However, if your symptoms become worse, or you are still unwell after seven days, then you are advised to contact NHS111 online for further advice. The NHS asks the public to only phone 111 if they can’t access help online.
Remember – to protect yourself, members of the public and healthcare professionals, it’s important not to go to the doctor’s, your pharmacy or the hospital without seeking (online) advice first.
Most people infected by the virus recover from it. But some people are less able to fight it off than others. If symptoms are not improving after seven days, if breathing becomes difficult, pneumonia threatens or fever increases, seek advice from NHS 111 online.
Patients who are kept in hospital overnight may be tested for coronavirus.
The primary aim of self-isolation is to protect others. If you need to self-isolate because you have symptoms of coronavirus (covid-19), or you are in contact with someone who is unwell, then please follow the advice from NHS.UK online. It’s especially important to discontinue contact with people who are less able to resist the virus.
It is possible that you may need emergency dental care during a period of self-isolation. If you require a dental procedure, check how to proceed with NHS 111 online first. They’ll be able to direct you to a suitable healthcare facility near you.
If you have an urgent problem, such as bleeding that won’t stop or swelling that threatens your breathing, then call the emergency services.
People also ask:
We appreciate that you will have other things on your mind. However, if you do need to defer your dental appointment, please remember that you must do so at least 24 hours in advance.
Cancellations should be made by the Contact Us link on the website.
With the heavy volume of calls our practices experience, getting through by phone can be frustrating for patients. Emails directly to the practice may not be read in time. Moreover telephone texts, social media messages and voicemail are not reliable. Therefore, please use the website link above. And we kindly ask you to check our cancellation policy summarised below*.
Links to information about the spread of coronvavirus (Covid-19)
- Access the latest information and advice from GOV.UK to protect against coronavirus
- Links to the informative Johns Hopkins live map tracking the statistics of cases and places
The aim is to take highly precautionary measures to limit the potential spread of infection.
*Appointment cancellation policy summary
- Patients are requested to give at least 24 hours notice to cancel a dental appointment.
- There is a fee for private dental appointments that arey missed or cancelled with less than 24 hours notice.
- The missed appointment charge is based on the current rate for the length of the scheduled appointment. Appointment times are set to accommodate the time a procedure takes. (Eg: if your appointment was made for twenty minutes, the missed appointment charge is set accordingly).
- If three NHS dental appointments are missed, or cancelled with less than 24 hours notice, patients are de-registered. We cannot guarantee being able to complete a patient’s NHS treatment, and cannot provide NHS dental health care in the future.
- If you lose your NHS registration, you will have to register on the NHS waiting list for an alternative practice.
- We aim to telephone or email patients after a missed appointment. We do so to understand the reason for your non-attendance and also to inform you of your registration status or missed appointment fees.
- Any appeals about decisions relating to missed or cancelled appointments should be made in writing to the relevant Practice Manager.
A new patient testimonial After the closure of my local dentist in Whitchurch I telephoned Spa Dental who made me an appointment. Unfortunately I had an abscess on my tooth before my appointment date, for which I was given an emergency appointment. I am a very nervous patient and it took a long time to build confidence with my old dentist , therefore my nerves were bad and I was in pain arriving for my appointment. This…More Testimonials
Kind words from our patients mean a lot to us. Thank you! We're very happy to read reviews that commend the Plymouth team and the dentists "excellent care" and "professional service". Recent patient reviews commend our excellent care: "In safe and caring hands - Without exception the treatment I have received has been outstanding. From the reception staff through each of the individuals involved, their focus is on you and you're fully involved in any…More Testimonials
We very much enjoyed reading the lovely Saltash patient reviews we've received in response to our recent request for feedback. On behalf of all the staff, thank you so much for your lovely comments. We sincerely appreciate your kind words, and will also use your recommendations in our planning. SpaDental considers your review comments carefully. We read them all, and use the information we gather to guide our practice so we can keep on improving…More Testimonials
A very appreciative thank you to our patients from the clinicians and staff at SpaDental Chard. It has been a pleasure reading your comments because if our patients are happy, then we're happy. Feedback about the team and treatment from SpaDental Chard reviews "Everyone in the practice is efficient, professional and knowledgeable." - HCG "5 Star Dental Care - Being in the centre of Chard, [the SpaDental] surgery is easily accessible for most patients. The…More Testimonials
SpaDental Plymouth sincerely thanks everyone who responds to our request to review the practice. We love reading all your positive comments. That said, we also take on board the suggestions you make. Because we take Plymouth patient reviews seriously, we read them carefully to see if anyone is less than satisfied with their experience and we use that information to guide our practice. Our review rating of 4.7 stars (out of 5) highlights Plymouth patient…More Testimonials
This last week we asked our patients who have visited the practice in the last few months to submit their comments online. We truly appreciate your kind comments. Thank you from all of us for your lovely reviews. Read about our new treatment for patients who have breathing difficulties while they're sleeping. Your opinion is important. Amongst other questions, we ask patients whether or not they would recommend the surgery to their family and friends.…More Testimonials
"This was my first dental appointment since leaving the Armed Forces two years ago, and having left it far too long I eventually thought I ought to try to get myself an NHS dentist. Recognizing the unique challenges that veterans face when they leave the military, Spa Dental's veterans policy enabled me to get an initial appointment and receive treatment as an NHS patient - exactly what I'd hoped for. The professionalism and friendliness of…More Testimonials
A glowing testimonial for Dental Surgeon - veneers SpaDental Whitchurch Shropshire. Veneers SpaDental Whitchurch Shropshire "Excellent treatment! Absolutely delighted! Dr Jindal replaced two veneers for me, providing throughout brilliant treatment. He advised me of the options for the veneers and I opted for the better quality ones. The whole process was methodical and precise, keeping me informed step by step during the whole procedure. Great attention to detail was given to myself and the implants…More Testimonials
Dental Surgeon and her assistant are helping anxious patients to manage dental visits more easily. High praise for the team! We know that it can be hard for people to come in to see the dentist. Here's one message: "I just wanted to say a huge thank you for your care at my recent dental visit. Lucy, I know because of your care and attention to my needs I feel so much better attending an…More Testimonials
We really appreciate all the reviews we're getting from patients who visit SpaDental Plymouth. Your feedback helps us feel confident we give good advice and offer a great dental service to Plymouth patients. Thank you! Here are some recent reviews: These two reviews highlight the importance of regular examination of the soft tissues in the mouth. "I feel... grateful to [my dentist] for referring me to Derriford hospital for a lump to be removed from…More Testimonials
8th November, 2020
As lockdown continues, our dental services continue without interruption. We're here to help you receive the face-to-face care you need from your dental team.
Access our free remote advice and triage service:
Patients often ask: