Urgent care or dental emergency? FAQs

31st May 2020 | Posted by: Vanessa Giraud

woman in pink top needs urgent care

Is my dental problem an emergency?

Of the three dental treatment categories (emergency, urgent and routine) a patient with an emergency should try to see a clinician within an hour, in an emergency care facility. Most cases that require emergency treatment result from trauma to the face or mouth. Some are post-surgical.

Emergency conditions are:

It is an emergency. What do I do?

During the coronavirus lockdown, emergency dental care is provided by the NHS and facilities that have been designated to provide care during this time. If you think the condition is life-threatening call the emergency services. Otherwise use the NHS 111 online service for advice and instruction. If that is not possible, then call 111.

In addition, dental practices and GP surgeries use answerphone messages to provide information outside working hours that can help you find appropriate care.

 

Is my problem urgent?

Patients with a condition categorised as urgent need to seek advice for self-help or treatment within 24 hours, whenever possible.

Urgent conditions are:

It is urgent. What do I do?

From 8th June 2020, dentists are reopening to offer urgent care, within the scope of the treatments they can safely offer.

If you email or call, our clinicians offer advice or direction. Out of hours, there’s an answer phone message. This is particularly useful if you are on a payment plan at your dentist that includes appropriate emergency cover.

 

Is my problem routine?

Routine care treats a problem that is not a pressing need. The time for routine care is more flexible. It means the patient can manage until s/he can attend an appointment with a qualified clinician. Under usual circumstances, patients are advised to contact their dentist and book an appointment as soon as possible.

As dentists reopen gradually in the wake of the coronavirus pandemic, there are still constraints. Patients may need to do more to manage the condition themselves, with remote advice only, and cope for a longer period of time too.

Please remember, though, to be very careful with online remedies and non-prescription drugs. It’s important not to damage your teeth, mouth or your general health further.

Routine conditions are:

Routine dental problems include the following conditions. It is necessary, although not urgent, to seek advice from a health professional who can assess your case. During this time, advice will usually begin with self-help measures, and a recommendation to access appropriate restorative treatment when feasible.

It is routine. What do I do?

During this time while we’re staying at home, advice during lockdown for dental problems is available by calling most dentists. A clinician or qualified health professional will be available during working hours to give you advice on how to manage your condition until your dental practice opens again.

 

How can I manage my toothache?

Most routine problems can be helped by one or several of the following:

Can my dentist help?

SpaDental has an Advice and Triage service. We are available to answer your calls, emails and online enquiries. Our aim is to offer you advice to help you manage conditions that are routine or even urgent, until you can see a dentist. If appropriate we may direct you to an emergency facility in your local area.

For your convenience, here is a list of previous articles written about common problems people ask about. They share advice on preventing, managing and resolving dental problems.

People also ask:

By the way:

Modern dentistry focuses on preventive care. When you’re able to visit your local dentist in person,  please ask us more about how we can help you to achieve your optimum oral health!

We’re here to help. 

POSTED IN: Covid-19, Emergency






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Updated: 2nd August 2020

We are receiving a lot of calls and messages now, and are doing our best to follow up and reply to your questions as soon as we can.

Thank you for your understanding.

During our phased return to in-person service:

Not all of our dental services are available immediately, therefore patient needs are assessed before an in-person booking is made.

Access our free remote advice and triage service:

For regular updates, please take a look at SpaDental News and follow us on Facebook too.

Patients often ask: 

If you have any questions about your oral health or our services, please don’t hesitate to get in touch using the contact button above, email, or by phone during normal working hours.