Urgent care or dental emergency? FAQs

31st May 2020 | Posted by: Vanessa Giraud

woman in pink top needs urgent care

Is my dental problem an emergency?

Of the three dental treatment categories (emergency, urgent and routine) a patient with an emergency should try to see a clinician within an hour, in an emergency care facility. Most cases that require emergency treatment result from trauma to the face or mouth. Some are post-surgical.

Emergency conditions are:


It is an emergency. What do I do?

During the coronavirus lockdown, emergency dental care is provided by the NHS and facilities that have been designated to provide care during this time. If you think the condition is life-threatening call the emergency services. Otherwise use the NHS 111 online service for advice and instruction. If that is not possible, then call 111.

In addition, dental practices and GP surgeries use answerphone messages to provide information outside working hours that can help you find appropriate care.


Is my problem urgent?

Patients with a condition categorised as urgent need to seek advice for self-help or treatment within 24 hours, whenever possible.

Urgent conditions are:

It is urgent. What do I do?

From 8th June 2020, dentists are reopening to offer urgent care, within the scope of the treatments they can safely offer.

If you email or call, our clinicians offer advice or direction. Out of hours, there’s an answer phone message. This is particularly useful if you are on a payment plan at your dentist that includes appropriate emergency cover.


Is my problem routine?

Routine care treats a problem that is not a pressing need. The time for routine care is more flexible. It means the patient can manage until s/he can attend an appointment with a qualified clinician. Under usual circumstances, patients are advised to contact their dentist and book an appointment as soon as possible.

As dentists reopen gradually in the wake of the coronavirus pandemic, there are still constraints. Patients may need to do more to manage the condition themselves, with remote advice only, and cope for a longer period of time too.

Please remember, though, to be very careful with online remedies and non-prescription drugs. It’s important not to damage your teeth, mouth or your general health further.

Routine conditions are:

Routine dental problems include the following conditions. It is necessary, although not urgent, to seek advice from a health professional who can assess your case. During this time, advice will usually begin with self-help measures, and a recommendation to access appropriate restorative treatment when feasible.

It is routine. What do I do?

During this time while we’re staying at home, advice during lockdown for dental problems is available by calling most dentists. A clinician or qualified health professional will be available during working hours to give you advice on how to manage your condition until your dental practice opens again.


How can I manage my toothache?

Most routine problems can be helped by one or several of the following:

Can my dentist help?

SpaDental has an Advice and Triage service. We are available to answer your calls, emails and online enquiries. Our aim is to offer you advice to help you manage conditions that are routine or even urgent, until you can see a dentist. If appropriate we may direct you to an emergency facility in your local area.

For your convenience, here is a list of previous articles written about common problems people ask about. They share advice on preventing, managing and resolving dental problems.

People also ask:

Modern dentistry focuses on preventive care. When you’re able to visit your local dentist in person,  please ask us more about how we can help you to achieve your optimum oral health!

We’re here to help. 

POSTED IN: Covid-19, Emergency


SpaDental Whitchurch dentist "kind and gentle"

SpaDental Whitchurch dentist is accepting new private patients. A new patient testimonial After the closure of my local dentist in Whitchurch I telephoned Spa Dental who made me an appointment. Unfortunately I had an abscess on my tooth before my appointment date, for which I was given an emergency appointment.   I am a very nervous patient and it took a long time to build confidence with my old dentist , therefore my nerves were bad and I…

More Testimonials

Plymouth dentists "excellent care" and "professional service"

Kind words from our patients mean a lot to us. Thank you! We're very happy to read reviews that commend the  Plymouth team and the dentists "excellent care" and "professional service". Recent patient reviews commend our excellent care: "In safe and caring hands - Without exception the treatment I have received has been outstanding. From the reception staff through each of the individuals involved, their focus is on you and you're fully involved in any…

More Testimonials

Fantastic Saltash patient reviews - thank you!

We very much enjoyed reading the lovely Saltash patient reviews we've received in response to our recent request for feedback. On behalf of all the staff, thank you so much for your lovely comments. We sincerely appreciate your kind words, and will also use your recommendations in our planning. SpaDental considers your review comments carefully. We read them all, and use the information we gather to guide our practice so we can keep on improving…

More Testimonials

Thank you for SpaDental Chard patient reviews

A very appreciative thank you to our patients from the clinicians and staff at SpaDental Chard. It has been a pleasure reading your comments because if our patients are happy, then we're happy. Feedback about the team and treatment from SpaDental Chard reviews "Everyone in the practice is efficient, professional and knowledgeable." - HCG  "5 Star Dental Care - Being in the centre of Chard, [the SpaDental] surgery is easily accessible for most patients. The…

More Testimonials

Plymouth patient reviews and suggestions - thank you!

SpaDental Plymouth sincerely thanks everyone who responds to our request to review the practice. We love reading all your positive comments. That said, we also take on board the suggestions you make. Because we take Plymouth patient reviews seriously, we read them carefully to see if anyone is less than satisfied with their experience and we use that information to guide our practice. Our review rating of 4.7 stars (out of 5) highlights Plymouth patient…

More Testimonials

Reviews Tewkesbury - thank you for your appreciation.

This last week we asked our patients who have visited the practice in the last few months to submit their comments online. We truly appreciate your kind comments. Thank you from all of us for your lovely reviews. Read about our new treatment for patients who have breathing difficulties while they're sleeping. Your opinion is important. Amongst other questions, we ask patients whether or not they would recommend the surgery to their family and friends.…

More Testimonials

"Absolutely delighted" with veneers - SpaDental Whitchurch, Shropshire

A glowing testimonial for Dental Surgeon - veneers SpaDental Whitchurch Shropshire. Veneers SpaDental Whitchurch Shropshire "Excellent treatment! Absolutely delighted! Dr Jindal replaced two veneers for me, providing throughout brilliant treatment. He advised me of the options for the veneers and I opted for the better quality ones. The whole process was methodical and precise, keeping me informed step by step during the whole procedure. Great attention to detail was given to myself and the implants…

More Testimonials

High praise for Lucy Smith and Maria Shrigley, Plymouth.

Dental Surgeon and her assistant are helping anxious patients to manage dental visits more easily. High praise for the team! We know that it can be hard for people to come in to see the dentist. Here's one message: "I just wanted to say a huge thank you for your care at my recent dental visit. Lucy, I know because of your care and attention to my needs I feel so much better attending an…

More Testimonials

A great dental service to Plymouth patients.

We really appreciate all the reviews we're getting from patients who visit SpaDental Plymouth. Your feedback helps us feel confident we give good advice and offer a great dental service to Plymouth patients. Thank you! Here are some recent reviews: These two reviews highlight the importance of regular examination of the soft tissues in the mouth. "I feel... grateful to [my dentist] for referring me to Derriford hospital for a lump to be removed from…

More Testimonials

Approval ratings are high for Ledbury! Thank you for your reviews.

At SpaDental Ledbury we're enjoying reading your reviews! In April, we asked you to share your experiences with us. We've been emailing our patients to ask you to fill in on-line forms so that we know how your appointments went. It's been heart-warming to read the kind things that you've said about us in your reviews. Thank you! Here are a few of the comments that we've received: "Very professional. Always polite and helpful. Easy…

More Testimonials

April, 2021

Yes, we're open!

During the current restrictions we're here to help you receive the face-to-face care you need from your dental team.

Access our free remote advice and triage service:

Private patient charges:

Patients booking new appointments will be charged at the new April rates, which are currently being updated on our website. The good news is that for new patient plans there is no longer a coronavirus surcharge on top of the treatment fees:)

We look forward to seeing you soon!

Patients often ask: