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4th June 2023
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Dentist Lucy Smith appointed Clinical Director of the SpaDental Group.
Lucy joined SpaDental several years ago as a talented and forward-thinking member of the SpaDental Plymouth team. Subsequently she moved to our Somerset practices, SpaDental Chard and SpaDental Glastonbury.
Ensuring that our patients receive the most appropriate treatment for their individual needs in a safe environment is our priority. To ensure standards across the dental sector, the Care Quality Commission (CQC – see below) inspects dental practices to check patient interests are being served in the best possible way.
All staff, whatever their role in a dental practice, are involved in ensuring that, within their scope of practice, correct protocols and procedures are followed. Moreover, Practice Managers and the Compliance Director work together with the Clinical Director to plan, implement and check so patients are treated safely and effectively.
Lucy brings new energy and impetus to the leadership team. From the outset, SpaDental noted Lucy’s genuine concern for patient welfare and her respect for procedures and ethics. During the initial lockdown last year, Lucy stepped-up to offer pro-active analysis of essential new protocols. She has been invaluable in helping the group define and implement new ways of working. These qualities marked her out as an excellent choice for the important role of Clinical Director. Her appointment was confirmed in January.
In addition to her new role, Lucy will continue to treat patients at SpaDental Chard and SpaDental Glastonbury. Her particular area of dental interest is treating nervous patients, supporting their oral health with intravenous sedation if necessary.
The appointment of a forward-thinking dentist in an active role to guide ongoing improvement and service innovations, as well as mentoring the clinical team, will benefit our patients and practices.
The SpaDental management team welcomes Lucy to her new role.
What is the Care Quality Commission?
To ensure people receive high-quality care in a safe environment, the CQC inspects and monitors health services in England.
The CQC says: “We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings, to help people choose care.”
It is reassuring for patients to know that the CQC:
- registers service providers;
- works with data and evidence from different sources;
- considers patient feedback;
- uses experts for assessments;
- publishes inspection reports for public access;
- takes appropriate action.
What does the CQC do to check a dental practice?
To check the quality of care, the CQC uses five key questions as a framework for further enquiry.
- responsive to people’s needs?
A Pleasant Experience @ Spa Dental Glastonbury "Friendly staff. This was my first visit to this dental practice and found the staff very friendly and reassuring. I had an initial assessment by the therapist who did an assessment prior to my next appointment. He was very good and explained carefully the treatment I needed in a professional manner! Overall I was impressed by the whole experience." "I went in today for a tooth extraction, my…More Testimonials
"Better than you could ever imagine - As always everyone involved with Spadental treats you with respect and dignity. Happy to have a friendly chat and always seem genuinely interested. I always leave the practice feeling happy- which might seem strange after just having dental treatment but that's the affect all the team always seem to have on me. Arranged a follow up appointment the very next day, as a cancellation had just come in.…More Testimonials
"Lovely staff - I have been with you for 17 years and I am still coming to you. Every one is so helpful and always talks to you." LE Thank you for your reviews The staff at SpaDental Chard feel proud to read your reviews. Your lovely comments, and your good opinion mean a lot to us. We appreciate the time and thought you put into writing about how your visit to the dentist went.…More Testimonials
It hasn't been an easy year, but our patients have been so understanding. Thank you all so very much for your kind support and the lovely feedback we've received. Your kind support is very motivating It means a lot to the SpaDental Chard team to read your feedback. Your feedback is important to us as it helps us work on continual improvement of our services. Our sincere thanks to all of you have taken the…More Testimonials
We've been catching up with our patients to find out how their treatment has been over the last months. This has been such a hard year for many of us, personally and professionally, and access to dental care has been affected in many ways by the pandemic. We'd really like to take this opportunity, therefore, to thank you for your understanding. We know that you have had to cope with cancellations and changes to our…More Testimonials
With the ups and downs of the last year, we'd like to take this opportunity to thank all of our patients for your support and understanding. Your thoughtfulness is reflected in the considerate comments we've received in response to our request for feedback. We truly appreciate your kind thoughts. Thank you from all of us for your lovely reviews of SpaDental Tewkesbury. A selection of your reviews: "The service during the last few months has…More Testimonials
SpaDental Whitchurch dentist is accepting new private patients. A new patient testimonial After the closure of my local dentist in Whitchurch I telephoned Spa Dental who made me an appointment. Unfortunately I had an abscess on my tooth before my appointment date, for which I was given an emergency appointment. I am a very nervous patient and it took a long time to build confidence with my old dentist , therefore my nerves were bad and I…More Testimonials
Kind words from our patients mean a lot to us. Thank you! We're very happy to read reviews that commend the Plymouth team and the dentists "excellent care" and "professional service". Recent patient reviews commend our excellent care: "In safe and caring hands - Without exception the treatment I have received has been outstanding. From the reception staff through each of the individuals involved, their focus is on you and you're fully involved in any…More Testimonials
We very much enjoyed reading the lovely Saltash patient reviews we've received in response to our recent request for feedback. On behalf of all the staff, thank you so much for your lovely comments. We sincerely appreciate your kind words, and will also use your recommendations in our planning. SpaDental considers your review comments carefully. We read them all, and use the information we gather to guide our practice so we can keep on improving…More Testimonials
A very appreciative thank you to our patients from the clinicians and staff at SpaDental Chard. It has been a pleasure reading your comments because if our patients are happy, then we're happy. Feedback about the team and treatment from SpaDental Chard reviews "Everyone in the practice is efficient, professional and knowledgeable." - HCG "5 Star Dental Care - Being in the centre of Chard, [the SpaDental] surgery is easily accessible for most patients. The…More Testimonials