Knocked out tooth? What do I do?
26th December 2021
Accidents happen, we all know that. And they can happen so fast. Unfortunately, a knocked out tooth is a common… read more
Dentists around the country are still having to prioritise different levels of dental treatment. We know how frustrating it is for patients who want to access routine and oral health care. After the coronavirus pandemic shutdown and subsequent changes to operating procedures for dentists in the UK, our working procedures have changed significantly. Now, as a result of both the pandemic and Brexit, there is a shortage of dentists around England.
Last year, as you know, examinations were postponed. This means there wasn’t the usual influx of newly qualified dentists. Moreover, more experienced dentists did not renew their registration, or had to reduce their hours, because of the difficult working conditions. On top of that, Brexit has made it difficult for our talented colleagues from the EU to apply for jobs.
The aim of this post is to help patients understand the different levels of dental care. What is a dental emergency? When is a concern urgent? And what is classed as routine care? We hope the information below is helpful.
In addition, we encourage patients to follow rigorous oral health procedures at home. Regular brushing and flossing really does make a significant difference.
Most of all, we’d like to reassure you we’re here if you need urgent treatment. We don’t want people to suffer from dental pain and do our very best to see priority patients.
We also ask you to be understanding of the problems dental teams around the country are experiencing.
Of the three dental treatment categories (emergency, urgent and routine) a patient with an emergency should try to see a clinician within an hour, in an emergency care facility. Most cases that require emergency treatment result from trauma to the face or mouth. Some are post-surgical.
Emergency dental care is provided by the NHS and facilities designated to provide emergency care. If you think the condition is life-threatening call the emergency services. Otherwise use the NHS 111 online service for advice and instruction. If that is not possible, then call 111.
In addition, dental practices and GP surgeries use answerphone messages to provide information outside working hours that can help you find appropriate care.
Patients with a condition categorised as urgent need to seek advice for self-help or treatment within 24 hours, whenever possible.
Dentists prioritise urgent care, and always do their best to accommodate patients who need help that is not categorised as an emergency.
If you email or call, our team can offer advice and direction. Out of hours, there’s an answer phone message. This is particularly useful if you’re on a payment plan at your dentist that includes appropriate emergency cover.
Routine care treats a problem that is not a pressing need. The time for routine care is more flexible. It means the patient can manage until s/he can attend an appointment with a qualified clinician. Under usual circumstances, patients are advised to contact their dentist and book an appointment as soon as possible.
As dentists around the UK manage requests for care, appointments are allocated according to the level of need. Patients may need to do more to manage their condition themselves and cope for a longer period of time before they can see a dentist in person.
Please remember, though, to be very careful with online remedies and non-prescription drugs. It’s important not to damage your teeth, mouth or your general health further.
Routine dental problems include the following conditions. It is necessary, although not urgent, to seek advice from a health professional who can assess your case. During this time, advice will usually begin with self-help measures, and a recommendation to access appropriate restorative treatment when feasible.
At this time, advice for dental problems is available by calling most dentists. A clinician or qualified health professional will be available during working hours to give you advice on how to manage your condition until your dental practice opens again.
Most routine problems can be helped by one or several of the following:
SpaDental has an Advice and Triage service. We are available to answer your calls, emails and online enquiries. Our aim is to offer you advice to help you manage conditions that are routine or even urgent, until you can see a dentist. If appropriate we may direct you to an emergency facility in your local area.
For your convenience, here is a list of previous articles written about common problems people ask about. They share advice on preventing, managing and resolving dental problems.
"Lovely staff - I have been with you for 17 years and I am still coming to you. Every one is so helpful and always talks to you." LE Thank you for your reviews The staff at SpaDental Chard feel proud to read your reviews. Your lovely comments, and your good opinion mean a lot to us. We appreciate the time and thought you put into writing about how your visit to the dentist went.…More Testimonials
We're delighted to share with you this thoughtful and informative testimonial from a patient, Mr Paul Robinson, who has recently completed several appointments with dentist at SpaDental Whitchurch. As you can read below, he's pleased he joined the practice. Top Class Dentistry "Spadental Whitchurch is located in Corser House, a 16th century grade II listed building which retains much of its original charm. It’s just off the main one-way street, that runs through the centre…More Testimonials
It hasn't been an easy year, but our patients have been so understanding. Thank you all so very much for your kind support and the lovely feedback we've received. Your kind support is very motivating It means a lot to the SpaDental Chard team to read your feedback. Your feedback is important to us as it helps us work on continual improvement of our services. Our sincere thanks to all of you have taken the…More Testimonials
We've been catching up with our patients to find out how their treatment has been over the last months. This has been such a hard year for many of us, personally and professionally, and access to dental care has been affected in many ways by the pandemic. We'd really like to take this opportunity, therefore, to thank you for your understanding. We know that you have had to cope with cancellations and changes to our…More Testimonials
With the ups and downs of the last year, we'd like to take this opportunity to thank all of our patients for your support and understanding. Your thoughtfulness is reflected in the considerate comments we've received in response to our request for feedback. We truly appreciate your kind thoughts. Thank you from all of us for your lovely reviews of SpaDental Tewkesbury. A selection of your reviews: "The service during the last few months has…More Testimonials
SpaDental Whitchurch dentist is accepting new private patients. A new patient testimonial After the closure of my local dentist in Whitchurch I telephoned Spa Dental who made me an appointment. Unfortunately I had an abscess on my tooth before my appointment date, for which I was given an emergency appointment. I am a very nervous patient and it took a long time to build confidence with my old dentist , therefore my nerves were bad and I…More Testimonials
Kind words from our patients mean a lot to us. Thank you! We're very happy to read reviews that commend the Plymouth team and the dentists "excellent care" and "professional service". Recent patient reviews commend our excellent care: "In safe and caring hands - Without exception the treatment I have received has been outstanding. From the reception staff through each of the individuals involved, their focus is on you and you're fully involved in any…More Testimonials
We very much enjoyed reading the lovely Saltash patient reviews we've received in response to our recent request for feedback. On behalf of all the staff, thank you so much for your lovely comments. We sincerely appreciate your kind words, and will also use your recommendations in our planning. SpaDental considers your review comments carefully. We read them all, and use the information we gather to guide our practice so we can keep on improving…More Testimonials
A very appreciative thank you to our patients from the clinicians and staff at SpaDental Chard. It has been a pleasure reading your comments because if our patients are happy, then we're happy. Feedback about the team and treatment from SpaDental Chard reviews "Everyone in the practice is efficient, professional and knowledgeable." - HCG "5 Star Dental Care - Being in the centre of Chard, [the SpaDental] surgery is easily accessible for most patients. The…More Testimonials
SpaDental Plymouth sincerely thanks everyone who responds to our request to review the practice. We love reading all your positive comments. That said, we also take on board the suggestions you make. Because we take Plymouth patient reviews seriously, we read them carefully to see if anyone is less than satisfied with their experience and we use that information to guide our practice. Our review rating of 4.7 stars (out of 5) highlights Plymouth patient…More Testimonials
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