Answering patient enquiries, meeting your needs
9th July 2020
We're pleased to be able to introduce you to who will be helping answer your telephone and email enquiries, as… read more
They are our new reception team at SpaDental Plymouth.
Joining us in November 2017, Lorraine’s wealth of customer service experience spans over thirty-four years in the public sector.
Lorraine’s career includes managing local job centres and government-funded projects. She was awarded an MBE for Customer Services.
After taking a seven-year career break to help look after her grandchildren, Lorraine has returned to work. We are fortunate to have her at our reception desk!
Lorraine’s hobbies are Latin and ballroom dancing, but her passion is collecting dollhouses which she enjoys with her grandchildren.
Kim joined us in December 2017 and brings to us many years experience as a receptionist.
As Kim has worked in various dental practices we are fortunate that she is able to bring to her new role a high level of patient care understanding. She is passionate about ensuring patients leave with a smile.
In her spare time, Kim is a keen baker with skills in sugarcraft. She especially enjoys making decorative flowers. She also enjoys knitting and helping look after her grandchildren.
The role of a receptionist is like being a juggler!
Usually, the first person a patient sees at the practice is the receptionist, so it’s important to be able to multi-task.
There are so many different things to do: answering the telephone to book and cancel appointments; filing dental records, x-rays and referral letters; handling money; answering queries from both patients and dental professionals; organising the appointment diary and generally ensuring patients have a smooth journey through their appointment. Our reception team is always busy!
Being a dental receptionist can be a difficult role sometimes, particularly when trying to help with patient queries, especially when someone is nervous. It is an essential and important skill to be able to communicate with everyone, patients and other staff, and be able to put people at ease.
Carol is happy to have Lorraine and Kim form the new reception team. Everyone at SpaDental is looking forward to working with them!
SpaDental Whitchurch dentist is accepting new private patients. A new patient testimonial After the closure of my local dentist in Whitchurch I telephoned Spa Dental who made me an appointment. Unfortunately I had an abscess on my tooth before my appointment date, for which I was given an emergency appointment. I am a very nervous patient and it took a long time to build confidence with my old dentist , therefore my nerves were bad and I…More Testimonials
Kind words from our patients mean a lot to us. Thank you! We're very happy to read reviews that commend the Plymouth team and the dentists "excellent care" and "professional service". Recent patient reviews commend our excellent care: "In safe and caring hands - Without exception the treatment I have received has been outstanding. From the reception staff through each of the individuals involved, their focus is on you and you're fully involved in any…More Testimonials
We very much enjoyed reading the lovely Saltash patient reviews we've received in response to our recent request for feedback. On behalf of all the staff, thank you so much for your lovely comments. We sincerely appreciate your kind words, and will also use your recommendations in our planning. SpaDental considers your review comments carefully. We read them all, and use the information we gather to guide our practice so we can keep on improving…More Testimonials
A very appreciative thank you to our patients from the clinicians and staff at SpaDental Chard. It has been a pleasure reading your comments because if our patients are happy, then we're happy. Feedback about the team and treatment from SpaDental Chard reviews "Everyone in the practice is efficient, professional and knowledgeable." - HCG "5 Star Dental Care - Being in the centre of Chard, [the SpaDental] surgery is easily accessible for most patients. The…More Testimonials
SpaDental Plymouth sincerely thanks everyone who responds to our request to review the practice. We love reading all your positive comments. That said, we also take on board the suggestions you make. Because we take Plymouth patient reviews seriously, we read them carefully to see if anyone is less than satisfied with their experience and we use that information to guide our practice. Our review rating of 4.7 stars (out of 5) highlights Plymouth patient…More Testimonials
This last week we asked our patients who have visited the practice in the last few months to submit their comments online. We truly appreciate your kind comments. Thank you from all of us for your lovely reviews. Read about our new treatment for patients who have breathing difficulties while they're sleeping. Your opinion is important. Amongst other questions, we ask patients whether or not they would recommend the surgery to their family and friends.…More Testimonials
A glowing testimonial for Dental Surgeon - veneers SpaDental Whitchurch Shropshire. Veneers SpaDental Whitchurch Shropshire "Excellent treatment! Absolutely delighted! Dr Jindal replaced two veneers for me, providing throughout brilliant treatment. He advised me of the options for the veneers and I opted for the better quality ones. The whole process was methodical and precise, keeping me informed step by step during the whole procedure. Great attention to detail was given to myself and the implants…More Testimonials
Dental Surgeon and her assistant are helping anxious patients to manage dental visits more easily. High praise for the team! We know that it can be hard for people to come in to see the dentist. Here's one message: "I just wanted to say a huge thank you for your care at my recent dental visit. Lucy, I know because of your care and attention to my needs I feel so much better attending an…More Testimonials
We really appreciate all the reviews we're getting from patients who visit SpaDental Plymouth. Your feedback helps us feel confident we give good advice and offer a great dental service to Plymouth patients. Thank you! Here are some recent reviews: These two reviews highlight the importance of regular examination of the soft tissues in the mouth. "I feel... grateful to [my dentist] for referring me to Derriford hospital for a lump to be removed from…More Testimonials
At SpaDental Ledbury we're enjoying reading your reviews! In April, we asked you to share your experiences with us. We've been emailing our patients to ask you to fill in on-line forms so that we know how your appointments went. It's been heart-warming to read the kind things that you've said about us in your reviews. Thank you! Here are a few of the comments that we've received: "Very professional. Always polite and helpful. Easy…More Testimonials
During the current restrictions we're here to help you receive the face-to-face care you need from your dental team.
Access our free remote advice and triage service:
Private patient charges:
Patients booking new appointments will be charged at the new April rates, which are currently being updated on our website. The good news is that for new patient plans there is no longer a coronavirus surcharge on top of the treatment fees:)
We look forward to seeing you soon!
Patients often ask: