Answering patient enquiries, meeting your needs
9th July 2020
We're pleased to be able to introduce you to who will be helping answer your telephone and email enquiries, as… read more
They are our new reception team at SpaDental Plymouth.
Joining us in November 2017, Lorraine’s wealth of customer service experience spans over thirty-four years in the public sector.
Lorraine’s career includes managing local job centres and government-funded projects. She was awarded an MBE for Customer Services.
After taking a seven-year career break to help look after her grandchildren, Lorraine has returned to work. We are fortunate to have her at our reception desk!
Lorraine’s hobbies are Latin and ballroom dancing, but her passion is collecting dollhouses which she enjoys with her grandchildren.
Kim joined us in December 2017 and brings to us many years experience as a receptionist.
As Kim has worked in various dental practices we are fortunate that she is able to bring to her new role a high level of patient care understanding. She is passionate about ensuring patients leave with a smile.
In her spare time, Kim is a keen baker with skills in sugarcraft. She especially enjoys making decorative flowers. She also enjoys knitting and helping look after her grandchildren.
The role of a receptionist is like being a juggler!
Usually, the first person a patient sees at the practice is the receptionist, so it’s important to be able to multi-task.
There are so many different things to do: answering the telephone to book and cancel appointments; filing dental records, x-rays and referral letters; handling money; answering queries from both patients and dental professionals; organising the appointment diary and generally ensuring patients have a smooth journey through their appointment. Our reception team is always busy!
Being a dental receptionist can be a difficult role sometimes, particularly when trying to help with patient queries, especially when someone is nervous. It is an essential and important skill to be able to communicate with everyone, patients and other staff, and be able to put people at ease.
Carol is happy to have Lorraine and Kim form the new reception team. Everyone at SpaDental is looking forward to working with them!
A Pleasant Experience @ Spa Dental Glastonbury "Friendly staff. This was my first visit to this dental practice and found the staff very friendly and reassuring. I had an initial assessment by the therapist who did an assessment prior to my next appointment. He was very good and explained carefully the treatment I needed in a professional manner! Overall I was impressed by the whole experience." "I went in today for a tooth extraction, my…More Testimonials
"Better than you could ever imagine - As always everyone involved with Spadental treats you with respect and dignity. Happy to have a friendly chat and always seem genuinely interested. I always leave the practice feeling happy- which might seem strange after just having dental treatment but that's the affect all the team always seem to have on me. Arranged a follow up appointment the very next day, as a cancellation had just come in.…More Testimonials
"Lovely staff - I have been with you for 17 years and I am still coming to you. Every one is so helpful and always talks to you." LE Thank you for your reviews The staff at SpaDental Chard feel proud to read your reviews. Your lovely comments, and your good opinion mean a lot to us. We appreciate the time and thought you put into writing about how your visit to the dentist went.…More Testimonials
It hasn't been an easy year, but our patients have been so understanding. Thank you all so very much for your kind support and the lovely feedback we've received. Your kind support is very motivating It means a lot to the SpaDental Chard team to read your feedback. Your feedback is important to us as it helps us work on continual improvement of our services. Our sincere thanks to all of you have taken the…More Testimonials
We've been catching up with our patients to find out how their treatment has been over the last months. This has been such a hard year for many of us, personally and professionally, and access to dental care has been affected in many ways by the pandemic. We'd really like to take this opportunity, therefore, to thank you for your understanding. We know that you have had to cope with cancellations and changes to our…More Testimonials
With the ups and downs of the last year, we'd like to take this opportunity to thank all of our patients for your support and understanding. Your thoughtfulness is reflected in the considerate comments we've received in response to our request for feedback. We truly appreciate your kind thoughts. Thank you from all of us for your lovely reviews of SpaDental Tewkesbury. A selection of your reviews: "The service during the last few months has…More Testimonials
SpaDental Whitchurch dentist is accepting new private patients. A new patient testimonial After the closure of my local dentist in Whitchurch I telephoned Spa Dental who made me an appointment. Unfortunately I had an abscess on my tooth before my appointment date, for which I was given an emergency appointment. I am a very nervous patient and it took a long time to build confidence with my old dentist , therefore my nerves were bad and I…More Testimonials
Kind words from our patients mean a lot to us. Thank you! We're very happy to read reviews that commend the Plymouth team and the dentists "excellent care" and "professional service". Recent patient reviews commend our excellent care: "In safe and caring hands - Without exception the treatment I have received has been outstanding. From the reception staff through each of the individuals involved, their focus is on you and you're fully involved in any…More Testimonials
We very much enjoyed reading the lovely Saltash patient reviews we've received in response to our recent request for feedback. On behalf of all the staff, thank you so much for your lovely comments. We sincerely appreciate your kind words, and will also use your recommendations in our planning. SpaDental considers your review comments carefully. We read them all, and use the information we gather to guide our practice so we can keep on improving…More Testimonials
A very appreciative thank you to our patients from the clinicians and staff at SpaDental Chard. It has been a pleasure reading your comments because if our patients are happy, then we're happy. Feedback about the team and treatment from SpaDental Chard reviews "Everyone in the practice is efficient, professional and knowledgeable." - HCG "5 Star Dental Care - Being in the centre of Chard, [the SpaDental] surgery is easily accessible for most patients. The…More Testimonials