Updated communications for better patient service
7th May 2020
We are confident our updated communications will make your dental experience easier to manage. We receive lots of great reviews… read more
We are confident our updated communications will make your dental experience easier to manage.
We receive lots of great reviews from our patients across all of the practices. Thank you! In fact, our overall satisfaction from patients is an excellent 4.7 out of a top score of 5.
But we noticed there was one particular concern that was causing patients in our bigger practices frustration. You told us that when you called to make or change appointments, the lines were busy.
We acted on your feedback and have upgraded our telephones. An excellent company called Petrol Communications has connected us to the future of communications.
In the past, when patients called through to their dental practice, the call was accepted by the receptionist in the practice. At busy times, accepting calls was difficult for receptionists because their attention also needs to be focused on patients coming into the practice.
The updated communication system means that if a patient calls through to one of our dental practices, they can be directed to another team member who is free to answer, instead of going through to our voice mail.
Therefore, if patients are calling to book, postpone or reschedule an appointment, for example, they won’t have to keep on trying until someone is free to answer. We believe this updated service will improve our communication with patients and provide a more efficient booking service.
Going forward, this will take pressure off the reception desks so that our reception teams can focus on patients in the practice. Moreover it will help us to provide a dedicated pre & post treatment service to patients. Those with larger treatment plans in particular will benefit, as they have more appointments to arrange and attend.
Already the updated communication system is assisting patients seeking urgent dental care during the coronavirus lockdown. We have set up a remote dental advice and triage service. The team is on hand answering your questions and helping patients access care.
We were very fortunate in our choice of communication service provider. From the moment we contacted Petrol Communications, we were impressed by their customer service and excellent advice. All of our questions were dealt with immediately, so we are confident we have a system that really meets our needs.
Now the system is up and running, VoIP has transformed our communication. It facilitates smooth head office conference calls daily, and weekly conference calls with practice managers. It will definitely reduce pressure on our busy reception desks and enhance our services to patients too.
The Managing Director of Petrol Communications went out of his way to help SpaDental Plymouth’s Assistant Practice Manager, Heather, set up the voice recordings. A menu directs patients to the right department within our practices. She says: “The whole experience of recording the messages was actually quite fun!”
A Pleasant Experience @ Spa Dental Glastonbury "Friendly staff. This was my first visit to this dental practice and found the staff very friendly and reassuring. I had an initial assessment by the therapist who did an assessment prior to my next appointment. He was very good and explained carefully the treatment I needed in a professional manner! Overall I was impressed by the whole experience." "I went in today for a tooth extraction, my…More Testimonials
"Better than you could ever imagine - As always everyone involved with Spadental treats you with respect and dignity. Happy to have a friendly chat and always seem genuinely interested. I always leave the practice feeling happy- which might seem strange after just having dental treatment but that's the affect all the team always seem to have on me. Arranged a follow up appointment the very next day, as a cancellation had just come in.…More Testimonials
"Lovely staff - I have been with you for 17 years and I am still coming to you. Every one is so helpful and always talks to you." LE Thank you for your reviews The staff at SpaDental Chard feel proud to read your reviews. Your lovely comments, and your good opinion mean a lot to us. We appreciate the time and thought you put into writing about how your visit to the dentist went.…More Testimonials
It hasn't been an easy year, but our patients have been so understanding. Thank you all so very much for your kind support and the lovely feedback we've received. Your kind support is very motivating It means a lot to the SpaDental Chard team to read your feedback. Your feedback is important to us as it helps us work on continual improvement of our services. Our sincere thanks to all of you have taken the…More Testimonials
We've been catching up with our patients to find out how their treatment has been over the last months. This has been such a hard year for many of us, personally and professionally, and access to dental care has been affected in many ways by the pandemic. We'd really like to take this opportunity, therefore, to thank you for your understanding. We know that you have had to cope with cancellations and changes to our…More Testimonials
With the ups and downs of the last year, we'd like to take this opportunity to thank all of our patients for your support and understanding. Your thoughtfulness is reflected in the considerate comments we've received in response to our request for feedback. We truly appreciate your kind thoughts. Thank you from all of us for your lovely reviews of SpaDental Tewkesbury. A selection of your reviews: "The service during the last few months has…More Testimonials
SpaDental Whitchurch dentist is accepting new private patients. A new patient testimonial After the closure of my local dentist in Whitchurch I telephoned Spa Dental who made me an appointment. Unfortunately I had an abscess on my tooth before my appointment date, for which I was given an emergency appointment. I am a very nervous patient and it took a long time to build confidence with my old dentist , therefore my nerves were bad and I…More Testimonials
Kind words from our patients mean a lot to us. Thank you! We're very happy to read reviews that commend the Plymouth team and the dentists "excellent care" and "professional service". Recent patient reviews commend our excellent care: "In safe and caring hands - Without exception the treatment I have received has been outstanding. From the reception staff through each of the individuals involved, their focus is on you and you're fully involved in any…More Testimonials
We very much enjoyed reading the lovely Saltash patient reviews we've received in response to our recent request for feedback. On behalf of all the staff, thank you so much for your lovely comments. We sincerely appreciate your kind words, and will also use your recommendations in our planning. SpaDental considers your review comments carefully. We read them all, and use the information we gather to guide our practice so we can keep on improving…More Testimonials
A very appreciative thank you to our patients from the clinicians and staff at SpaDental Chard. It has been a pleasure reading your comments because if our patients are happy, then we're happy. Feedback about the team and treatment from SpaDental Chard reviews "Everyone in the practice is efficient, professional and knowledgeable." - HCG "5 Star Dental Care - Being in the centre of Chard, [the SpaDental] surgery is easily accessible for most patients. The…More Testimonials