Urgent care or dental emergency? FAQs
13th August 2023
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As our procedures have changed so we can treat patients again, our patients often have questions before their first post-coronavirus dental appointment.
We thought we’d share with you our answers to the four most frequently asked questions.
Before your dental appointment, when you’re talking to one our dental team, please feel free to ask your own questions too. It will help you feel more at ease. Then, once you arrive at the practice, you’ll find there’s someone on hand to help you through the processes we have put in place, so there’s no need to worry. We hope these questions and answers will also be helpful to you!
Grace Vincent chose the questions patients most often ask her. She’s taking your calls and helping you get the dental care you need.
Yes, we have introduced a surcharge for private patients, including plan patients.
During June and most of July, we did not add an increase, as we wanted to thoroughly assess our operating procedures and additional expenses. We have worked out a tiered surcharge fee structure, so patients contribute to the costs yet remain in proportion to the treatment.
– Read more about the COVID-19 surcharge here
We are strictly enforcing the regulation that only a person with an appointment may enter the practice.
This means that children can only come in if they have an appointment. Where possible, we try to book families in for appointments at the same time.
Adults with children will need to arrange childcare. We know this is not convenient but thank you for your understanding.
In the practices, staff will be wearing different levels of protective equipment, and using a lot of hand sanitiser. We encourage you to do the same.
We also have reminders up about keeping an appropriate distance from other patients. But, as that is not always possible, a mask helps protect yourself and others.
Yes, hygiene appointments are going ahead again. However, the procedure may not be the same as you’re used to.
As scaling usually involves a high speed tool and water, it is an aerosol generating procedure. It would require the hygienist to wear full PPE and there would be a surcharge.
For regular oral hygiene maintenance, your dentist will recommend hand-scaling. It takes a little longer and may seem a bit old-fashioned, but it is effective. As hand-tools are used, it does not generate an aerosol.
– Read more about hand scaling here
A Pleasant Experience @ Spa Dental Glastonbury "Friendly staff. This was my first visit to this dental practice and found the staff very friendly and reassuring. I had an initial assessment by the therapist who did an assessment prior to my next appointment. He was very good and explained carefully the treatment I needed in a professional manner! Overall I was impressed by the whole experience." "I went in today for a tooth extraction, my…More Testimonials
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"Lovely staff - I have been with you for 17 years and I am still coming to you. Every one is so helpful and always talks to you." LE Thank you for your reviews The staff at SpaDental Chard feel proud to read your reviews. Your lovely comments, and your good opinion mean a lot to us. We appreciate the time and thought you put into writing about how your visit to the dentist went.…More Testimonials
It hasn't been an easy year, but our patients have been so understanding. Thank you all so very much for your kind support and the lovely feedback we've received. Your kind support is very motivating It means a lot to the SpaDental Chard team to read your feedback. Your feedback is important to us as it helps us work on continual improvement of our services. Our sincere thanks to all of you have taken the…More Testimonials
We've been catching up with our patients to find out how their treatment has been over the last months. This has been such a hard year for many of us, personally and professionally, and access to dental care has been affected in many ways by the pandemic. We'd really like to take this opportunity, therefore, to thank you for your understanding. We know that you have had to cope with cancellations and changes to our…More Testimonials
With the ups and downs of the last year, we'd like to take this opportunity to thank all of our patients for your support and understanding. Your thoughtfulness is reflected in the considerate comments we've received in response to our request for feedback. We truly appreciate your kind thoughts. Thank you from all of us for your lovely reviews of SpaDental Tewkesbury. A selection of your reviews: "The service during the last few months has…More Testimonials
SpaDental Whitchurch dentist is accepting new private patients. A new patient testimonial After the closure of my local dentist in Whitchurch I telephoned Spa Dental who made me an appointment. Unfortunately I had an abscess on my tooth before my appointment date, for which I was given an emergency appointment. I am a very nervous patient and it took a long time to build confidence with my old dentist , therefore my nerves were bad and I…More Testimonials
Kind words from our patients mean a lot to us. Thank you! We're very happy to read reviews that commend the Plymouth team and the dentists "excellent care" and "professional service". Recent patient reviews commend our excellent care: "In safe and caring hands - Without exception the treatment I have received has been outstanding. From the reception staff through each of the individuals involved, their focus is on you and you're fully involved in any…More Testimonials
We very much enjoyed reading the lovely Saltash patient reviews we've received in response to our recent request for feedback. On behalf of all the staff, thank you so much for your lovely comments. We sincerely appreciate your kind words, and will also use your recommendations in our planning. SpaDental considers your review comments carefully. We read them all, and use the information we gather to guide our practice so we can keep on improving…More Testimonials
A very appreciative thank you to our patients from the clinicians and staff at SpaDental Chard. It has been a pleasure reading your comments because if our patients are happy, then we're happy. Feedback about the team and treatment from SpaDental Chard reviews "Everyone in the practice is efficient, professional and knowledgeable." - HCG "5 Star Dental Care - Being in the centre of Chard, [the SpaDental] surgery is easily accessible for most patients. The…More Testimonials