Your dental care during November lockdown
3rd November 2020
The whole country is planning for a 5th November lockdown. We want to let you know that dentists will still… read more
You may not have been expecting to have a telephone consultation with your dentist. A year ago, we wouldn’t have dreamed this would be how we’re ‘seeing’ our patients. But telephone consultations are an essential part of how we’re managing to help you to maintain your oral health, while at the same time protecting you and the team from coronavirus.
NHS guidelines now state that all patients need to have a telephone consultation initially. The dentist will then assess if the patient needs a face-to-face appointment. If necessary, then the dentist will book an appropriate time.
There is no charge for a telephone consultation.
However, because the phone appointment is scheduled into the dentist’s diary we ask you to be sure to attend the telephone consultation.
The dentist will ask if you have any general concerns and will discuss your oral health with you. Please be ready to explain any feelings of discomfort you may be experiencing, such as a dull ache, a wobbly tooth or a denture that rubs. You may also need to answer questions related to any medication you take.
Yes, we’re holding telephone consultations with children too. An adult should also be present, as they would be at a face-to-face consultation.
If this is missed a new consultation will need to be arranged. We do ask that the patient treats the telephone call like an appointment as this time is taken out of the dentist’s day. If you miss your appointment, it could affect your registration with the practice.
If you need to cancel, please do so at least 24 hours before hand. We can be understanding only if there’s a verifiable emergency, but otherwise it will count as a missed appointment.
Please note that because we have a centralised phone system, our calls will either come up as ‘no caller ID’ or as a Winchester phone number.
In an email confirming the date and time of your telephone consultation, patients are sent a link to fill in a Medical History form. This form must be returned within 36 hours of the appointment. If the form is not returned within that time, the call cannot go ahead.
Whether it’s a face-to-face consultation or a telephone consultation, a current medical history form is essential for the dentist to make considered decisions.
If you need to get in touch with your SpaDental practice, please be patient. Our phone lines are usually quite busy, so getting in touch by email is often more reliable. Alternatively, use the contact page on our website.
A new patient testimonial After the closure of my local dentist in Whitchurch I telephoned Spa Dental who made me an appointment. Unfortunately I had an abscess on my tooth before my appointment date, for which I was given an emergency appointment. I am a very nervous patient and it took a long time to build confidence with my old dentist , therefore my nerves were bad and I was in pain arriving for my appointment. This…More Testimonials
Kind words from our patients mean a lot to us. Thank you! We're very happy to read reviews that commend the Plymouth team and the dentists "excellent care" and "professional service". Recent patient reviews commend our excellent care: "In safe and caring hands - Without exception the treatment I have received has been outstanding. From the reception staff through each of the individuals involved, their focus is on you and you're fully involved in any…More Testimonials
We very much enjoyed reading the lovely Saltash patient reviews we've received in response to our recent request for feedback. On behalf of all the staff, thank you so much for your lovely comments. We sincerely appreciate your kind words, and will also use your recommendations in our planning. SpaDental considers your review comments carefully. We read them all, and use the information we gather to guide our practice so we can keep on improving…More Testimonials
A very appreciative thank you to our patients from the clinicians and staff at SpaDental Chard. It has been a pleasure reading your comments because if our patients are happy, then we're happy. Feedback about the team and treatment from SpaDental Chard reviews "Everyone in the practice is efficient, professional and knowledgeable." - HCG "5 Star Dental Care - Being in the centre of Chard, [the SpaDental] surgery is easily accessible for most patients. The…More Testimonials
SpaDental Plymouth sincerely thanks everyone who responds to our request to review the practice. We love reading all your positive comments. That said, we also take on board the suggestions you make. Because we take Plymouth patient reviews seriously, we read them carefully to see if anyone is less than satisfied with their experience and we use that information to guide our practice. Our review rating of 4.7 stars (out of 5) highlights Plymouth patient…More Testimonials
This last week we asked our patients who have visited the practice in the last few months to submit their comments online. We truly appreciate your kind comments. Thank you from all of us for your lovely reviews. Read about our new treatment for patients who have breathing difficulties while they're sleeping. Your opinion is important. Amongst other questions, we ask patients whether or not they would recommend the surgery to their family and friends.…More Testimonials
"This was my first dental appointment since leaving the Armed Forces two years ago, and having left it far too long I eventually thought I ought to try to get myself an NHS dentist. Recognizing the unique challenges that veterans face when they leave the military, Spa Dental's veterans policy enabled me to get an initial appointment and receive treatment as an NHS patient - exactly what I'd hoped for. The professionalism and friendliness of…More Testimonials
A glowing testimonial for Dental Surgeon - veneers SpaDental Whitchurch Shropshire. Veneers SpaDental Whitchurch Shropshire "Excellent treatment! Absolutely delighted! Dr Jindal replaced two veneers for me, providing throughout brilliant treatment. He advised me of the options for the veneers and I opted for the better quality ones. The whole process was methodical and precise, keeping me informed step by step during the whole procedure. Great attention to detail was given to myself and the implants…More Testimonials
Dental Surgeon and her assistant are helping anxious patients to manage dental visits more easily. High praise for the team! We know that it can be hard for people to come in to see the dentist. Here's one message: "I just wanted to say a huge thank you for your care at my recent dental visit. Lucy, I know because of your care and attention to my needs I feel so much better attending an…More Testimonials
We really appreciate all the reviews we're getting from patients who visit SpaDental Plymouth. Your feedback helps us feel confident we give good advice and offer a great dental service to Plymouth patients. Thank you! Here are some recent reviews: These two reviews highlight the importance of regular examination of the soft tissues in the mouth. "I feel... grateful to [my dentist] for referring me to Derriford hospital for a lump to be removed from…More Testimonials
8th November, 2020
As lockdown continues, our dental services continue without interruption. We're here to help you receive the face-to-face care you need from your dental team.
Access our free remote advice and triage service:
Patients often ask: